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Xanterra Travel Collection Restaurant Supervisor in WILLIAMS, Arizona


This is a Full Time Year Round position located in the Fred Harvey Restaurant in Williams, AZ. Restaurant Supervisor position is a floor supervisory position that requires coordination between staffing and business levels assisting where necessary to accommodate guest service. This position requires mostly active floor supervision and some administrative duties.


  • Fully understand and support Xanterra Mission Statement and Core Values.

  • Effective enforcement of all Xanterra and GCR F&B standards, policies and procedures.

  • Support F&B Corporate Xanterra University, TIPS & ServSafe & Railway Training programs

  • as assigned.

  • Comply with all state laws and company policies regarding alcohol.

  • Ensure proper accounting procedures are enforced for check outs, voids, comps, special event

  • billing, tours and resumes.

  • Support all FOH activities in Fred Harvey Restaurant and Spenser’s Pub

  • Ensure all guest/employee challenges and complaints are handled in a professional manner.

  • Continually operate all facilities to maximize food, beverage, labor and operational costs within budget.

  • Ensure staff members are in pressed and clean uniform with their nametag.

  • Support participation in updating Attendance Cards for all employees.

  • Ensure Dining Room facilities are maintained and clean.

  • Report all maintenance requests to extension 1030 and notify other managers.

  • Enforce all side work duties are assigned and completed.

  • Administer disciplinary actions fairly and consistently working with Unit Manager, Service

  • Managers, F & B Director or Hotel Operations Director.

  • Conduct Service Briefings daily before shifts.

  • Check to ensure all buffet and outside signage is correct and clean.

  • Communicate with other Service Managers and Unit Manager on a regular basis after a shift.

  • Complete Accident Reports thoroughly and communicate with the Risk Manager ASAP.

  • Knows proper evacuation procedures and execute in an efficient, timely manner.

  • Other duties assigned.


Minimum Qualifications:

  • Must be at least 18 years of age or older.

  • Knowledge of food and beverage service usually acquired through at least 6 months previous experience in food service.

    Preferred Qualifications:

  • Previous front of the house leadership experience.

  • Knowledge of local food sanitation programs.

  • Some knowledge of Word & Excel software

    Basic Competencies:

  • Verbal comprehension (Understand oral and written communications, follow detailed directions).

  • Communication skills (provide clear instructions/directions)

  • Reasoning skills (problem solving and troubleshooting skills)

  • Basic math skills.

    Employment Conditions:

  • Work safely to prevent on the job accidents and injuries.

  • Work in inclement restaurant conditions.

  • Work safely to ensure company equipment is secure.

  • Wear protective equipment as required by the job duties.

  • Complete required alcohol awareness and food safety certifications.

  • Work hours may include a nonstandard workweek, overtime, and various shift work as needed.

    Physical Requirements:

  • While performing the duties of this job, the employee is:

  • Constantly standing, walking, twisting, using eye/hand coordination, manual dexterity, handling, wrist motion, bending/ stooping.

  • Frequently carrying, bending, stooping, lifting, pushing, and pulling items weighing up to 10lbs.

  • Occasionally carrying, bending, stooping, lifting, pushing, and pulling items weighing up to 50lbs.

  • Constantly listening, hearing, seeing, and speaking.

  • Will be required to stand and walk for long periods of time on cement floors and to occasionally walk on uneven surfaces

    Xanterra Parks & Resorts® Grand Canyon Railway (GCR) "We are an Equal Opportunity Employer, Female/Minority/Veterans/Disabled/Sexual Orientation/Gender Identity."