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Xanterra Travel Collection Housekeeping Inspector in WILLIAMS, Arizona

Overview

This is a full-time year round position working at the Grand Canyon Railway Hotel in Williams, AZ. The Houskeeping Inspector is responsible for inspecting assigned rooms and common hotel areas for proper cleanliness, professionally direct housekeepers and public area attendants as to what items need attention, ensuring adherence to company standards and quality guest service.

Responsibilities

Duties & Responsibilities:

  • Fully understand and support Xanterra Mission Statement and Core Values.

  • Inspect daily, entire assigned section (guest rooms, linen rooms, hallways, grounds etc.) to ensure cleanliness, safety and proper condition to meet or exceed departmental and company standards.

  • Assigns re-work to Guest Room Attendants if there are items found to be in non-compliance with standards, communicating in a professional and courteous manner.

  • Perform inventory duties on room amenities, mission linens, supplies and chemicals.

  • Report condition and status of guest rooms to Housekeeping management and Front Desk in an efficient and timely manner.

  • Maintain and uphold all Company policies; assist in the development of assigned employees through training and performance enhancement.

  • Report to Executive Housekeeper on the performance and/or behavior of the employees assigned to the inspector.

  • Must be able to perform duties of Guest Room Attendant and Public Area Attendant.

  • Must be able to perform duties of Bell Staff and Carpet Cleaner position.

  • Control assigned keys, master and guest room keys, and maintain security of all guest rooms, both occupied and unoccupied.

  • Enforce safety regulations, precautions, and information to provide a safe working atmosphere for self and employees assigned.

  • Communicate effectively with Executive Housekeeper, Assistant Housekeeping Manager, Front Desk personnel, Bell Attendant staff, Maintenance and other departments as well as our guests.

  • Maintain a courteous and helpful behavior towards guests and fellow employees. Exercise tact and discretion at all times while on duty.

  • Participate in established programs designed to further professional growth and development.

  • Assume duties of a Guest Room Attendant when necessary, learning to clean rooms within the time frame of Company standards, and able to effectively carry out duties of any assigned inspector shift.

  • Must log in Lost & Found items, call Lost & Found guests, as well as process Lost & Found cases according to Company policy and procedure.

  • Adhere to all safety, risk management and environmental policies when performing tasks, including wearing required personal protective equipment.

  • Uses professional telephone etiquette, communicating effectively during all conversations with guests.

  • Interact professionally face to face with employees and guests.

  • Other duties as assigned.

Qualifications

Preferred Qualifications:

  • Knowledge of rooms and hotel layout on GCR property, including general knowledge of Xanterra Grand Canyon Railway guest services with the ability to convey information to the guests.

  • Previous leadership experience is preferred.

  • Previous experience in a housekeeping or custodial position.

    Basic Competencies:

  • Verbal comprehension (Understand oral and written communications, follow detailed direction).

  • Attention to Detail skills (minimize the risk of error)

  • Communication skills (provide clear instructions/directions)

  • Reasoning skills (problem solving and troubleshooting skills)

    Employment Conditions:

  • Work safely to prevent on the job accidents and injuries

  • Work safely to ensure company equipment is secure.

  • Wear protective equipment as required by the job duties.

  • Work hours may include a nonstandard workweek, overtime, and various shift work as needed.

    Physical Requirements:

  • While performing the duties of this job, the employee is constantly listening, hearing, seeing, standing, walking, balancing, climbing, twisting, eye/hand coordination, manual dexterity, handling, wrist motion, bending/ stooping and carrying, lifting, pushing, and pulling items weighing up to 75lbs and constantly pushing loaded cart weighing up to 500lbs

  • Trunk Strength-The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without giving our or fatiguing.

  • Static Strength-The ability to exert maximum muscle force to lift, push, pull or carry objects.

  • Will be required to stand and walk for long periods of time and to occasionally walk on uneven surfaces.

    Xanterra Parks & ResortsĀ® Grand Canyon Railway (GCR) "We are an Equal Opportunity Employer, Female/Minority/Veterans/Disabled/Sexual Orientation/Gender Identity."

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