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Kforce Technical Support Representative in Tucson, Arizona

Kforce has a client seeking a Technical Support Representative in Tucson, AZ.Key Tasks:

  • Works in a company's information technology (IT) department to help end users with the operation and functionality of software applications purchased from their company

  • May work with individual end users or corporate accounts in professional applications

  • Likely work at a "help desk" in an office environment; This often involves heavy telephone traffic, although they may be assisting customers through emails and messaging as well

  • Additionally, development and customer service departments require a set of scripted steps to application support, and the specialist must execute and document these steps with each support ticket

  • May be called upon to assist with these scripted help steps to maintain effectiveness of support and to adjust to customer needs

  • Provide expertise and technical knowledge about an application or suite of applications

  • Answer queries and resolve issues with software applications, and escalate or close tickets as necessary

  • Train users on specific applications and document creation

  • Maintain, troubleshoot, and repair computer systems, including remote installations

  • High School diploma or GED/equivalent

  • Preferred 2-5 years of Technical Support

  • Extensive knowledge of the applications they support, and likely must pass regular examinations that assess their application knowledge

  • Must be familiar with the operation and all functions of the application, and understand areas where end users and corporate accounts may find difficulty

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:HoursMinimum Compensation:25.00Maximum Compensation:25.30