Work in Arizona Jobs

Job Information

Community Health Systems Scheduling Specialist-Tucson-Patient Access Center in TUCSON, Arizona

Description

Essential Duties and Responsibilities

(List in order of importance or percentage of time spent on the particular responsibility – High to Low)

  1. Answer incoming calls for all assigned clinics and operate call center telephony platforms

  2. Follows scheduling protocols and guidelines. Utilizes critical thinking to determine which processes to apply to specific situations.

  3. Determine calls with urgent needs and complete warm transfer to clinic staff

  4. Complete accurate patient scheduling on provider and ancillary schedules for multiple clinics and Medical Groups.

  5. Researches patient requests in the medical record and provides information to patient or other entity.

  6. Obtain information regarding refills, clinical questions, referrals, services, etc. Enter documentation and communication within EMR for non-urgent clinical calls

  7. Monitor assigned boxes in EMR for return communication from the clinic

  8. Accurately validate and enter patient name, DOB and demographics

  9. Collects insurance and pre-certification information from callers, validates insurance eligibility and correct PCP assignment. Determines appropriate and current referrals are present, as indicated

  10. Adheres and complies to all policies and procedures

  11. Attend educational sessions and department meetings as scheduled

  12. Ability to perform all other duties as assigned or requested

Qualifications

Required Education: High School Diploma or equivalent

Required Experience:

1+ years business office experience in the assigned area (billing, collections, customer service, patient access, reimbursement, scheduling, call center, medical clinic, healthcare setting, patient placement) Additional education in business management, healthcare management or closely related field may substitute for the required experience on one-for-one year basis.

Qualifications

Education

Required

  • High School or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

DirectEmployers