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Banner Health Phlebotomy Coordinator in Tucson, Arizona

Primary City/State:

Tucson, Arizona

Department Name:


Work Shift:


Job Category:



This position performs all technical and / or administrative work within assigned location/section at an advanced level of competency and efficiency. Is a resource and able to solve complicated and in-depth problems arising of routine and specialized testing procedures, as well as more sophisticated or unusual tests. Is actively involved with quality improvement, research and development and ensuring OSHA regulatory and CAP, CLIA, JCAHO accreditation compliance. Provides technical and procedural shift supervision (determine schedules, manage day to day work flow and give input into an assessment or disciplinary action) in coordination with management. Develop training programs for staff. Involved in financial monitoring for the department.


  1. Provides daily operational oversight (determine schedules, manage day to day work flow and give input into an assessment or disciplinary action) for the shift. Provides technical and/or procedural support to all bench level and/or functional level positions within the section. May be responsible for a technical and/or administrative area of focus.

  2. Focuses on quality by reviewing records and assuring performance of all quality control procedures. Ensures that quality assurance and instrumentation maintenance records meet standards of accrediting and licensing agencies. Assist management in the implementation of new QC/QA policies and continuous quality improvement programs. Provides support to the management during inspections. Oversees the quality of performance of all levels of Phlebotomists.

  3. Participates in section financial monitoring and improvement. Tracks supply usage and orders as needed. Supports waste reduction and expense reduction programs. Identifies potential for expense reduction within section. Monitoring of financial activities within the section. Assists management in monitoring and controlling expenses throughout the year.

  4. Responsible for basic personnel management, including participation in selection, training, developing and coaching, and retention. Performs new employee orientation training. Provides input for Functional Competency Assessments for employees in appropriate time frames.

  5. Serves as a resource and communication liaison. Ability to work on multidisciplinary teams. Interacts with physicians, nurses, clients and other healthcare professionals in responding to result or quality inquiries and other issues related to test orders and / or testing. Provides access to other system resources when appropriate. Participates in department/system-wide committees.

  6. On-site responsibility includes involvement in intradepartmental and interdepartmental communications and activities. Internal customer – all employees. External customers – Patients, nurses, physicians, office personnel and vendors.

Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.

NOTE: The core functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager.

Banner Health Leadership will strive to uphold the mission, values, and purpose of the organization. They will serve as role models for staff and act in a people-centered, service excellence-focused, and results-oriented manner.


Must be a high school graduate or have achieved equivalency through the GED exam.

Must exhibit a high level of personal maturity and responsibility. Good reading, writing and math abilities are required. Oral and written communication skills sufficient to understand written and spoken instructions in English. Good organizational skills are also required. Basic knowledge of department resource materials. Knowledge of medical terminology preferred. Must have two years of experience in the area of test management / Phlebotomy. Must be able to recognize problems, identify the cause and determine solutions. Must have a thorough knowledge of instrumentation and procedures utilized in the section. Must have a working knowledge of regulatory and accreditation requirements. Good leadership, human relations and communication skills are required. Exceptional customer service skills and advanced computer skills in multiple systems.


Additional related education and/or experience preferred.

DATE APPROVED 06/03/2018

Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.

EOE/Female/Minority/Disability/Veterans Banner Health supports a drug-free work environment.