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Alorica Licensed Inbound Healthcare Sales Representative in Tucson, Arizona

This job was posted by : For more information, please see: OB SUMMARYPerforms routine customer service phone support to client specific needs. Work is performed under regular supervision.JOB RESPONSIBILITIES Responds to requests and calls from customers related to client specific programs and products Identifies and responds to customer's needs based on designated procedures of account/client Makes attempts to resolve issues and deescalate issues of irate or dissatisfied clients Escalates calls to supervisor when necessary and appropriate Responds to requests for assistance and/or possible processing of credit card authorizations Tracks call related information of each call received for auditing and reporting purposes Provides feedback reports on call issues related to downtime and/or training issuesOTHER RELATED DUTIES Escalates calls to supervisor when necessary and appropriate Maintains and updates customer information as necessary Provides support and assistance as needed Up-sells to customer upgrades as necessary May perform other client specific duties as necessary and required by program/account Other duties as assignedWork Environment: Constant work performed in a climate controlled, call-center environment Constant usage of phone and computer systemsPhysical Demands: Constant sedentary work