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Enterprise Holdings Full Time Sr Customer Assistance Representative Tucson in Tucson, Arizona

Overview

Full-Time Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience with duties to include customer service and administrative functions.

The position is a Full Time position (40 hours per week)

Apart from religious observation, must be available to work the following schedule:

  • Monday, Wednesday, Friday 7am-6pm and Saturday 7:30am-2:30pm

Position pays $14/hour

Benefits: a regular weekly schedule, medical benefits, dental benefits, vision benefits 401k match, profit sharing, paid time off, car rental and car purchase discounts, and a fun and friendly place to work!

Job location: 5285 E. 22nd St Tucson, AZ 85711

As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.

Responsibilities

  • Meet and greet customers in a friendly and timely manner

  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

  • Understand and communicate rental terms and conditions, vehicle features and other services

  • Provide directions and general assistance

  • Assist to assess condition of rental upon return

  • Process returns, check-ins and exit kiosk transactions

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed

  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

  • Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

  • Must be at least 18 years old

  • High school diploma or GED equivalent required

  • Some college preferred

  • Must have at least 1 year prior customer service retail or administrative support experience

  • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years

  • No drug or alcohol related conviction on driving record in the past 3 years

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

  • Apart from religious observation, must be able to work the following schedule:

  • Monday, Wednesday, Friday 7am-6pm and Saturday 7:30am-2:30pm

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