Pegasus Senior Living Community Support Center Executive Director in Tucson, Arizona
MISSION STATEMENT:Pegasus Senior Living is made up of individual Associates united by a commitment and dedication to the highest quality of service delivery to our residents with a sense of warmth, compassion, individual pride and company spirit. To achieve our mission, each associate strives to always do the right thing. Recognizing that excellence is a process achieved through continuous improvement, we value and apply lessons learned from the feedback we receive from all of our stakeholders.
To our Associates, we pledge to
Promote a culture of excellence.
Provide strong leadership, team building and empowerment.
Encourage all associates to work hard and play hard every day.
Encourage professional and personal growth for all our Associates.
To our Residents, we pledge to
Celebrate and enhance their lives.
Provide outstanding customer service.
Always remember that choice and compassion are at the heart of our profession.
To our investors, we pledge to be great stewards of our resources.
Responsible for day-to-day operations of the community. Assures compliance with all laws, rules, regulations, policies and procedures. Oversight of property management, associates administration and provision of Resident services. Promotes the company’s mission and philosophy.ESSENTIAL DUTIES:
Assures implementation of policies and procedures relating to Resident care.
Supervises and assists in provision of all Resident services, including the coordination of those provided by independently contracted ancillary health care providers as requested by Residents and families.
Conducts assessments, negotiates service plans, develops service schedules and updates service information as indicates by Resident need.
Ensures that Residents are appropriately assessed on a timely basis and charged in accordance with that assessment.
Assists Residents to participate in self-governance activity through Resident council and committee meetings.
Acts as an advocate for Residents and maintains communication with designated agents as requested and required.
Assures quality of Resident services.
Assures a high degree of customer satisfaction at residence. Promptly investigates complaints and reports findings and appropriate recommendation to the Vice President of SSL Management Company. Ensures follow-up communication occurs to complainant and that substantiated complaints are resolved to reasonable satisfaction of complainant.
Ensures compliance with all rules and regulations related to Resident care (i.e. HIPAA, State Regulations and OSHA, etc.).
Maintains a professional demeanor with all Residents and their loved ones.
Recruits, interviews, hires, supervises, evaluates and disciplines community associates.
Assures the availability of qualified appropriately trained associates.
Supervises and assists in orientation and training of associates.
Coordinates and assists in administration of wages/benefits for community associates assures accuracy of associate records and approves payment for work performed.
Assures associates’ adherence to all policies and procedures, all work, safety and administrative rules.
Ensures compliance with all rules and regulations related to associates (i.e. OSHA, Wage & Hours, FMLA, etc.).
Promotes the company’s mission and philosophy.
Maintains a professional demeanor with all associates.
Additional duties as assigned by Vice President.
Develops and implements sales/marketing plans with Vice President and Sales Team to accomplish occupancy targets.
Develops and maintains a favorable public image; participates in community organizations for the promotion of the community and PSL.
Provides external marketing efforts on a weekly basis.
Meets sales/marketing goals or adjusts sales plans accordingly to accomplish occupancy targets. Property Management
Coordinates community, Resident units, common areas and adjacent grounds with Maintenance Director.
Operates with resources provided, assures income and expenses are controlled using annual budget projections.
Assures all financial records are properly maintained.
Participates in the development of an annual budget.
Assures that Resident invoices are delivered and the residence’s accounts receivables are collected on a timely, consistent basis.
Administrates, coordinates and directs all activities in accordance with policies and procedures.
Assures safety and security of community’s contents and inhabitants (Residents, associates and visitors).
Assures proper use of equipment/supplies.
Maintains and provides all data as requested, required.
Will be on call; arranges appropriate coverage when absent from community or unavailable to respond to emergencies.
Performs other duties as assigned or required.
Assures that adverse findings by company Quality reviews or state surveyors are promptly corrected and remain in compliance.
Effective supervisory skills.
Ability to communicate and work with all levels of associates effectively.
Ability to recognize and communicate problems appropriately.
Ability to relate to the public, Residents, families, associates and other professionals appropriately.
Ability to maintain accurate records and provide information as requested and required.
Ability to communicate proficiently in English, verbally and in writing.
Ability to work flexible hours to meet requirements of the job and be on call.
Maintains car in good working order, current drivers license in good standing and auto insurance meeting company minimums is current.
Ability to teach/train others effectively.
MINIMUM JOB QUALIFICATIONS:
Level of Experience - Experience in managing a program or community for older adults preferred. One year of supervisory experience required. Knowledge of an interest in working with older adults required.
Education, Technical or Professional License(s)/Certification(s) - High school diploma required. College credits or degree preferred or satisfy state experience requirements. If required by state law, maintain CPR/First Aid Certification. Attendance at mandatory in-service training. Meet continuing education requirements on job classification and position.