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Bureau of Land Management Contact Representative in Tucson, Arizona

Summary

Explore a new career with the BLM - where our people are our greatest natural resource. This position is located in Tucson, Arizona. Information about Tucson and the surrounding area can be found at https://www.visittucson.org/. We expect to fill 1 vacancy at this time; however, additional positions may be filled from this announcement if they become available.

Responsibilities

Primary contact representative responsible for providing factual information to the public regarding the Bureau of Land Managements (BLM) multiple resource management programs and services.

Provide information regarding public land and/or recreation resources (campgrounds, hiking, etc.) including map and pass sales.

Provides general information concerning office operations to the public and others (orally and in writing); answers questions via phone, email or other to provide public support.

Serve as collections officer and processes receipts and refunds.

Performs general office clerical work including written correspondence, answering phones, maintaining office records and files, time and attendance, travel, and mail collections and distribution.

Ensures proper application of Bureau policies and provides assistance to ensure that customer needs are met effectively and efficiently.

Provides information on procedures to be followed in filing and processing of applications on the various uses of lands and mineral resources, including data and eligibility requirements.

Research and respond to a variety of inquiries from the public regarding BLM programs, land status and ownership, recreational opportunities, mining claims, permits, and like issues.

Requirements

Conditions of Employment

Qualifications

In order to be rated as qualified for this position, we must be able to determine that you meet the qualification requirements - please be sure to include this information in your resume. No assumptions will be made about your experience.

To Qualify for the GS-05 grade level: One (1) year of specialized experience equivalent to GS-04 in the Federal service. Specialized experience is further defined as: Accomplishing routine support tasks in a busy office environment, providing routine information to the public and internal customers by phone, email, and in person, preparing written correspondence, using automation systems, maintaining files and related materials -OR- Completed four (4) years of education above high school in any field for which high school graduation or the equivalent is the prerequisite. -OR- An equivalent combination of the experience and education described above. Combination of Education and Experience: You may meet qualifications requirement for this position with an equivalent combination of specialized experience and appropriate graduate education. Graduate level education must demonstrate the knowledge, skills, and abilities necessary to do the work of this position.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must meet all qualification requirements within 30 days of the closing date of the announcement. Federal employees in the competitive service are also subject to the Time-In-Grade requirement in accordance with 5 CFR 300.604. If you are a current Federal employee in the General Schedule (GS) pay plan and applying for a promotion opportunity, you must have completed a minimum of 52 weeks at the next lower grade level. Physical Demands: The work involves sitting and standing, typically in a public room environment. Moderate lifting of public information documents may be required. Work Environment: Work is performed in an office building that requires normal safety precautions.

Education

Additional Information

DOI uses E-Verify to confirm employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/e-verify. Career Transition Assistance Plan (CTAP)/lnteragency Career Transition Assistance Program (ICTAP): These programs apply to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority, you must: 1) meet CTAP or ICTAP eligibility criteria; 2) be rated well qualified for the position with a score of 90 or above; and 3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. For more information: CTAP or ICTAP Males born after 12/31/59 must be registered for Selective Service Travel and relocation expenses will not be paid by the Department of the Interior. Any travel, transportation and relocation expenses associated with reporting for duty in this position will be the responsibility of the selected employee. The official worksite for the selectee is the duty station identified in this vacancy announcement. The selectee will typically report to this duty location on a regular and recurring weekly basis. The selectee may be allowed to telework with supervisor approval. This announcement is being advertised concurrently under number AZDE-21-11011605-KJV, which is open to all qualified persons. You must apply to each announcement separately if you wish to be considered under both recruitment methods. BLM may use certain incentives, currently offered by the Federal government, to attract high quality applicants. Reasonable Accommodation Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a reasonable accommodation in your online application. Requests for Reasonable Accommodations for the USA Hire Competency Based Assessments and appropriate supporting documentation for Reasonable Accommodation must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for Reasonable Accommodations are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a Reasonable Accommodation, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.usastaffing.gov/Apply/index.php?title=Reasonable_Accommodations_for_USA_Hire.

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