Kemper Corporation Bilingual Customer Service Representative in Tucson, Arizona
Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.
We are looking for dedicated, caring bilingual (Spanish/English) professionals who would like to work from home. The Bilingual Customer Service Representative will assist our clients (agencies and customers) with questions and changes to their insurance policy. They will also review all policy information to determine if the risk meets the company's underwriting guidelines and processes.
If you are dedicated to providing the highest quality service to customers, have the ability to transition from one task to another without loss of efficiency or composure, and have great bilingual (Spanish/English) communication skills. This is the opportunity for you.
Training will be provided via a virtual classroom while you work from home. You may be asked to periodically attend office based training or meetings as needed.
The pay rate for this position is based on experience.
Call Center operation hours are Monday - Friday 8:00 AM-6:00 PM and Saturdays 10:00 AM - 3:00 PM.
The work schedule for this opportunity is Monday - Friday with rotating Saturdays.
Paid training will be Monday through Friday from 9:00 AM - 5:45 PM for approximately 6 to 8 weeks.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Provides support to our customers and interfacing agents by answering questions regarding policy status, underwriting guidelines and policy billing.
Communicates policy status, underwriting rules and billing breakdowns efficiently and effectively, utilizing a thorough understanding of all Kemper systems.
Provides information and works to address customer concerns.
Appropriately escalates and refers matters beyond authority limits based on departmental guidelines or expertise to the appropriate person or area.
Keeps informed regarding industry information, new product development, coverages and technology to continuously improve knowledge and stay current.
May be required to work in one or multiple queues/skill sets over various consumer contact channels.
Perform other related duties as assigned.
MINIMUM JOB REQUIREMENTS:
High School Diploma or GED required.
Six months of Customer Service experience required.
Prior insurance or contact center experience preferred.
Bilingual in English and Spanish preferred.
REQUIRED JOB SKILLS:
Basic knowledge of computer systems such as Microsoft Office, internet browsers, etc.
Customer Service - Ability to respond to customer questions in an effective and efficient manner while being mindful of the customer experience.
Demonstration of strong customer service skills.
Demonstration of effective oral and written communication skills.
Interpersonal - Ability to deal openly, honestly, and professionally with internal and external customers while building credibility and maintaining trust.
Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate.
We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.
Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.