PSG Global Solutions Technical Help Desk in Tempe, Arizona
We're looking for a Technical Help Desk , working in the IT (excluding Telecommunication) industry in Tempe, Arizona .
Develop strong understanding of the business and relate problems to business impacts.
Understand how to triage and prioritize issues and escalate problems to management.
Maintain a strong working knowledge of supported systems and continually strive to enhance knowledge through ongoing training, reading, and participating in projects and improvement initiatives.
Respond to alerts or emergency issues within 15 minutes during normal business hours and when on-call.
Process and handle requests and orders for computer equipment throughout the lifecycle of the equipment.
Manage basic IT process documentation.
Document work and/or incidents using standard formats, where the documentation must be grammatically correct, factually accurate, and appropriate to the target audience.
Install, maintain, and configure desktop and laptop computer hardware, software, and peripherals, including researching vendor documentation to resolve problems.
Follow written and verbal instructions and adhere to policies and standards.
Communicate technical information to management for review and approval, both verbally and in writing.
Provide service desk phone and email support.
Resolve issues by phone or email.
Record all Service Desk incidents/requests in the ITSM tracking system.
Perform other duties as assigned.
Our client provides agile consulting and staffing. Helping organizations fulfill their most important initiatives and opportunities. For 30 years. From coast-to-coast.
Developing long-term relationships. Successfully retaining clients and placing consultants through multiple engagements.
Providing you with the support, care, and attention you deserve. With advocates available 24x7 to help you with questions and concerns. This personal care together with great work has resulted in a 4.4 Glassdoor rating.
Join the most talented professionals in the industry working on strategic and world-class programs.
Experience Required for Your Success
High School Diploma or GED required (Associate's Degree in a related field or graduate from a technical school in information systems or information technology or related field preferred)
1+ year experience in an IT Service Desk level 1 role (in a Windows network environment), maintaining and diagnosing client workstations, services, applications, and printers
Other experience in at least two of the following required: Windows OS, basic Windows networks, basic exchange server, Citrix, working in a help desk environment, Microsoft Office Suite
Demonstrated written communication skills
Intermediate certificate for Microsoft Word, Excel, or Outlook preferred
The pay range we are offering is 18 to 20 per hour. This position may present an opportunity to go permanent.
What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible? Apply here .
Not exactly? Join Our Talent Community (https://jobs.psgglobalsolutions.com/register) , and we'll let you know of additional opportunities.
EOE Protected Veterans/Disability