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Randstad Technical Help Desk 1 in tempe, Arizona

Technical Help Desk 1

job details:

  • location:Tempe, AZ (remote)

  • salary:$18 - $19 per hour

  • date posted:Monday, April 5, 2021

  • job type:Contract

  • industry:Finance and Insurance

  • reference:822306

job description

Technical Help Desk 1

job summary:

Provides IT support to end users on a variety of issues. Identifies, researches, and resolves technical problems on a limited basis. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. Handles computer equipment through all stages of its lifecycle.

Essential Functions:

  • Develops understanding of the business and can relate problems to business impacts.

  • Understands how to triage and prioritize issues and will escalate problems to management.

  • Maintains working knowledge of supported systems and continually strives to enhance knowledge through ongoing training, reading, and participating in projects and improvement initiatives.

  • Responds to alerts or emergency issues within 15 minutes during normal business hours and when on-call.

  • Processes and handles requests and orders for computer equipment throughout the lifecycle of the equipment.

  • Performs other duties as assigned.

Additional Responsibilities:

Candidate Education:

  • Required A High School or GED

  • Preferred An Associate's Degree in a related field or graduate from a technical school in information systems or information technology or related field.

  • Preferred A Bachelor's Degree in a related field will be considered in lieu of work experience

Candidate Experience:

  • Required 1+ year of experience in an IT Service Desk level 1 role (in a Windows network environment), maintaining and diagnosing client workstations, services, applications, and printers.

  • Required Other Experience in no less than two of the following is required: -Windows OS -Basic Windows networks -Basic Exchange server -Citrix -Working in a Help Desk Environment -Microsoft Office Suite

location: Tempe, Arizona

job type: Contract

salary: $18 - 19 per hour

work hours: 8am to 5pm

education: High School


Candidate Skills:

  • Intermediate Demonstrated interpersonal/verbal communication skills

  • Intermediate Demonstrated written communication skills

  • Intermediate Other Manage basic IT process documentation. Must be able to document work and/or incidents using standard formats. Documentation must be grammatically correct, factually accurate, and appropriate to the target audience.

  • Intermediate Other Provide Service Desk phone and email support as required. Resolve issues by phone or email if possible. Record all Service Desk incidents/requests in the ITSM tracking system.

  • Intermediate Other Must be able to communicate technical information to management for review and approval both verbally and in writing.

  • Intermediate Other Must be able to follow written and verbal instructions and adhere to policies and standards.

  • Intermediate Other Install, maintain, and configure desktop and laptop computer hardware, software, and peripherals, including researching vendor documentation to resolve problems

Licenses and Certifications:

A license in one of the following is required:

  • Preferred Other At least one of the following certifications is preferred - more than one certification or advanced certifications are a plus: -A+ -Network + -Citrix CCA -MCSA 2000 or 2003 -CCNA or CCDA -Basic Unix Administration -CompTIA

Technical Skills:

  • Required Intermediate Microsoft Word

  • Required Intermediate Microsoft Excel

  • Preferred Intermediate Microsoft Outlook


  • Experience level: Entry Level

  • Minimum 1 year of experience

  • Education: High School



  • Helpdesk

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.