Shellpoint Mortgage Servicing Short Sale Coordinator in Tempe, Arizona
Liquidation Coordinator will be responsible for establishing contact, communicating and negotiating with borrowers, investors, title companies, vendors and real estate agents, via verbal and written means, in an attempt to resolve at-risk mortgages. The Liquidation Coordinator?s responsibility is to process and help facilitate liquidation based Loss Mitigation options from the time a lead is generated until completion of such LM solution. This role entails daily interactions with Realtors, Title companies, vendors, homeowners and Loss Mitigation Specialists; specifically, the Liquidation Coordinator negotiates liens/judgements and vacate dates when working on a Deed-in-Lieu as well as the terms of the sale transaction when working on a Short Sale.
Handles multiple mortgage products that are 60+ days delinquent, as governed by investor, departmental and legal guidelines
Keeps servicing files up-to-date so borrowers can receive the best assistance
Minimizes loss due to foreclosure through the use of liquidation based loss mitigation options, such as pre-foreclosure sales and Deeds-in-Lieu of Foreclosure.
Arranges for contractual services relating to property inspections, appraisers, real estate agents, etc., who may be involved in the inspection or evaluation of the property.
Reviews title searches to ensure that no title issues threaten the standing of our investor?s lien on the property
Makes calls to borrowers, borrowers? authorized representatives, and brokers
Addresses any borrower or third-party question or concern. Handles escalated files appropriately by providing an articulate and complete response
Contributes to the progress of the department by understanding the measurements used to define success and how they can positively impact those measurements
Ensures compliance with company policies and procedures
Performs other duties as assigned
Minimum 1+ years of Loss Mitigation, collections or related mortgage servicing experience
Real Estate experience preferred, but not required
Proficient in Microsoft Word and Excel.
Excellence in consulting and advising customers via telephone and written communication
Applicants being considered for a Liquidation Coordinator role should be prepared to obtain a Mortgage Loan Originator License which will be paid for by the company.
- High School Diploma required, college degree preferred but not required