Arizona Department of Economic Security Remote Appointment Scheduler - Customer Service Rep in Tempe, Arizona
This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/ada/r/jobs/4158458 *Job Purpose:*The Appointment Scheduling CSR is responsible for answering inquiries received through both telephone and email communication channels assisting in the coordination of care to Veterans and assisting in scheduling of Medical and Dental appointments. This job will require Veteran and Provider outreach and a referral will be used as the source to schedule and various systems will be utilized. Seeking professional and reliable candidates with excellent customer service skills, ability to navigate multiple systems and compassionate towards others.*Job Duties:* Contact assigned list of Veterans to determine their medical appointment scheduling preference (Provider and availability). Contact In-Network providers to schedule appointment within Veteran Preference and contracted time frames. Track all booked and arrived appointments for patients generated through outreach efforts. Ensure patient confidentiality with the handling of all patient health information and records. Communicate all issues with manager. Inbound/Outbound patient phone calls. Responds to or refers incoming calls in a prompt, pleasant and professional manner. Remains in the call queue at all times unless permission to leave is granted. Confirms address spelling and verification of addresses using the appropriate software. Administers schedule additions, changes, or inquiries in the appropriate database within required time frames. Process scheduling requests in a timely fashion. Works effectively in a structured, production environment. Adheres to daily schedules and assignments. Works with management team to identify and forward potential Quality of Care complaints. Maintains strict member and company confidentiality. Performs other related duties as assigned.