Utilities Service, LLC Operations Manager in Tempe, Arizona

Job Title: Operations Manager

Job Overview:

The Operation Manager is responsible for managing all aspects of operations and production on a portfolio of maintenance accounts including labor, materials and equipment. This position reports directly to the Branch Manager, and is responsible for managing a book of business at a minimum of $1 Million.

Essential Functions and Responsibilities:

  • Support company vision, policies, procedures, safety/training programs, perform accordingly and pass along to other employees.

  • To be familiar with each job’s specifications and ensure compliance with quality and efficiency standards.

  • Work with management team to map out the seasonal work schedules. Develop, communicate and maintain schedules for maintenance work on all jobs, coordinate manpower, equipment and materials in a timely fashion.

  • Perform inspections of equipment and vehicles to see that all is being maintained properly.

  • Ensure client requests are responded to in a timely manner. Manage operational issues and quickly implement alternative and creative solutions. Communicate pro-actively and work in concert with the Client Management team to resolve client concerns when applicable.

  • Manage budget and monitor job cost reports regularly and report back to crew to increase productivity and job efficiency including total hours worked by crew and services performed to ensure quality and profitability. Provide long and short term planning for maximum efficiency and no wasted time for Crews.

  • Manage and lead several teams. Assist in the hiring and successful onboarding of new team members. Encourage growth and development through training programs, succession planning. Provide coaching and timely feedback to optimize performance. Oversee and implement performance improvement processes when needed.

  • Train employees on all aspects of job (safety, quality, efficiency, equipment).

KPIs:

  • Quality Control Audits, 90% or better.

  • Safety Inspections, 100% complete, 90% passing or better.

  • Contract Renewal 95% or better.

  • Quality jobs completed on time within the budgeted hours.

  • Customer Surveys demonstrate favorable remarks.

  • Equipment Inspections show that maintenance program is followed.

  • Crews working safely and efficiently in accordance with Company standard.

  • Crew leaders working at a high level with an emphasis on accountability.

  • Critical field best practices are understood by all team members and followed on a consistent basis.

  • Employees are being developed in accordance with the appropriate HR processes.

  • Aspire best practices are followed in the area of time tracking, purchase orders and scheduling.

SKILL REQUIREMENTS:

  • High School degree required. Associates or Bachelor’s Degree desirable.

  • 2-4 years of experience as a supervisor/manager with proven ability to train, nurture and develop employees and determine leadership skills in others. General knowledge of irrigation systems & turf management programs.

  • Excellent organizational skills and attention to detail, with the ability to schedule multiple projects, prioritize work and perform several tasks concurrently with ease and professionalism.

  • Exceptional problem-solving skills.

  • Ability to work independently with a high level of accountability and responsibility for all activities of self and team.

  • Strong interpersonal and communication skills, with the ability to effectively communicate to all levels of leadership, team members and clients both verbally and written.

  • Must be able to maintain confidentiality and trust when dealing with difficult, sensitive and confidential issues.

  • Strong working knowledge of computers with proficiency in Microsoft Outlook, Word and Excel. Experience with Aspire a plus.

  • Travel required between client work sites, as well as other operational sites. Occasional travel to facilitate training may also be required.

  • Valid driver’s license with a reasonably clean record.

Physical Requirements:

Individuals must be able to perform the essential functions of the position with or without a reasonable accommodation. Individuals with a disability who desire a reasonable accommodation should contact the ADA Coordinator at 1-800-248-8733, ext. 1339.

An Equal Opportunity Employer, including disabled and vets.

R arely = less than 10%

O ccasionally = up to 33%

F requently = up to 66%

C ontinuously = 67% to 100%

Activity:

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O

F

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Activity:

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F

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Standing

X

Seeing

X

Walking

X

Reading

X

Sitting

X

Reaching

X

Stooping

X

Range of Motion

X

Kneeling

X

Hearing – Speech Range

X

Squatting

X

Depth Perception

X

Body Twisting

X

Color Vision

X

Crawling

X

Lifting

X

Sense of Touch

X

Carrying

X

Manual Dexterity

X

Pushing

X

Speaking Clearly

X

Pulling

X

Seeing Distant

X

Climbing Ladders

X

Climbing On/Off Truck

X

Climbing Stairs

X

Climbing Poles

X

Balancing

X

Gripping

X

Lifting Up to 10 lbs.

X

Lifting Over 10 lbs. to 50 lbs.

X

Lifting Up to 50 lbs.

X