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Cenlar Operations Business Analyst Sr. - 9871 in Tempe, Arizona

This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/ada/r/jobs/4158414 Start something good. Empower your career. Become an employee owner at Cenlar.



Employee owners have made Cenlar the nation's leading mortgage loan subservicer. Our unique culture is defined by our core values of respect, trust, integrity and care. Company ownership, a promote-from-within philosophy, and opportunities for continuous professional growth make Cenlar a great place to launch or boost your career. Consider this opportunity to join our team as an Operations Business Analyst Sr.



The Operations Business Analyst provides detailed and summary reporting to assist in the monitoring of the quality, processing timeliness and regulatory compliance. The Analyst works with a cross-functional team in planning, developing and implementing initiatives around both new and existing processes and identifies and executes on strategies to improve workflow through automation and/or enhanced reporting. This position manages and executes a schedule of daily, weekly and monthly reports to provide detail and summary reports for the purpose of monitoring the work of the processing vendor.



Responsibilities:





+ Provides detailed and summary reporting to assist in the monitoring of the quality, processing timeliness and regulatory compliance



+ Works with a cross-functional team in planning, developing and implementing initiatives around both new and existing processes



+ Identifies and executes on strategies to improve workflow through automation and/or enhanced reporting



+ Partners directly with business owners to implement solutions to process defects



+ Creates task plans and action items for tracking projects, timeline adherence, and follow-ups with business units



+ Manages and executes a schedule of daily, weekly and monthly reports to provide detail and summary reports for the purpose of monitoring the work of the processing vendor



+ Develops, runs and quality controls ad-hoc reports as requested



+ Builds and maintains relationships with key individuals within the organization business teams and use these relationships to align needs within the department and initiate process changes



+ Proposes recommendations to business units to drive solutions for process gaps and coaching opportunities



+ Works directly with staff on implementation of projects; facilitate and initiate staff ideas



+ Coordinates staff participation committees; develops internal agendas or working group; establishes formal feedback and meeting assessments



+ Develops and provides management with monthly Compliance tracking reporting for request volume, Compliance committee reporting, audit findings and project status and procedural updates



+ Manages and oversees process improvement ("PI") project pipeline for the department; assess and determine projects' priority



+ Reviews all call volume trends relating to functions in the department; assesses and determines projects needs to reduce higher volume trends



+ Reviews monthly quality reports for and identifies gaps for PI



+ Assesses and evaluates audit findings for PI project initiations



+ Evaluates options available for recommendations of enhanced business solutions and manages the tracking of all findings within the database



+ Runs monthly reporting and partners with Corporate Accounting to bill clients for work completed by the department in the prior calendar month



+ Develops, maintains and monitors reporting to ensure department compliance with regulatory requirements, procedures and client service-level agreements



+ Provides analysis, trending and forecasting to management pertaining to staff quality performance, functional workflow, portfolio composition and functional volume



+ Suppo rts department management and staff by providing technical support for all applicable business functions



+ Assumes a directive role in designing new processes and programs



+ Utilizes all technical tools available and appropriate to the position to support department initiatives and implement efficiencies



+ Conducts regular reporting of departmental and staffing metrics, including monthly creation of productivity model for department management



+ Provides departmental audit support, especially as it relates to reporting



+ Develops dashboards to serve as monitoring tools and reports for assistance in managing risk and completing research more efficiently



+ Reviews departmental processes to identify areas for quality or efficiency gains, and work with staff to implement any approved process changes



+ Keeps abreast of developments within the broad area of IT and look for opportunities to apply them to the company/department goals



+ Provides daily, weekly, and monthly updates to management, as necessary



+ Assists with project support in reporting, root cause analytics, process mapping, and tracking/reporting of results



+ Drives internal department initiatives through project management and coordination of activities.





Transfer Operations:





+ Develops reports, dashboards, KPIs, scorecards, trending and other business tools to meet business needs



+ Analyzes

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