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Conduent In-Office Customer Experience Associate II in Tempe, Arizona

About Conduent

Conduent delivers mission-critical ​services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.

Conduent’s differentiated services and solutions improve experiences for millions of people every day, including two-thirds of all  insured patients  in the U.S., 11 million employees who use its HR Services, and nearly nine million people who travel through  toll systems daily. Conduent’s solutions deliver exceptional outcomes for its clients including $17 billion in savings from medical bill review for workers compensation claims, up to 40% efficiency increase in HR operations, and up to 40% improvement in processing costs, while driving higher end-user satisfaction. Learn more at www.conduent.com.

Job Description

Healthcare Call Center Customer Service

$14.75/hour, full-time, Mon-Fri

Conduent Business Services - Tempe AZ

Conduent has an exciting work in-office opportunity waiting for you, if you:

  • Are you a problem solver who can patiently listen to, understand, and address complex customer issues

  • Have strong people skills to build a genuine connection with a customer

  • Can navigate multiple applications and research solutions with ease

  • Love helping people and guiding them to the best solution for their issue

  • Provide calm conflict resolution and problem resolution for frustrated customers

  • Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers

  • Can commit to 100% attendance for three weeks of paid training

  • High speed internet connection

We offer:

  • $14.75 per hour

  • Medical, dental and vision Insurance

  • Paid time-off

  • The opportunity to contribute to a 401(k)

  • A variety of shifts available between 7 am - 7 pm

  • Paid training

Requirements:

Apply on this job posting and answer all screening questions Training in office 1st day, then will train and work from home until COVID19 restrictions are lifted.
  • Must have high speed internet

  • Must be at least 18 years of age

  • Must have High School Diploma or GED

Closing

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

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