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MUFG Union Bank Fraud Claims Analyst Officer - Disputes in Tempe, Arizona

Fraud Claims Analyst Officer - Disputes - 10043490-WD


Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2020).In the Americas, we’re 13,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, developing positive relationships built on integrity and respect. It’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. We’re a team that accepts responsibility for the future by asking the tough questions and owning the solutions. Join MUFG and be empowered to make your voice heard and your actions count.

Reporting to an Operations Manager, the Settlement and Ops Analyst is responsible for daily reconciliation, settlement and adjustment of entries using vendor systems and reports. Monitor various reports and process various types of rejects. Work with business partners and vendors to provide regular status updates including reporting and issue escalation. Monitor and report charge off activity for multiple general ledgers. Assist with ensuring procedures and Regulatory requirements are met.

Major Responsibilities :

50% - Settlement/Various Operational Reconciliations

Responsible for performing daily reconciliation of settlement, balance seven responsibility centers general ledgers, ACH files and adjustment entries using both Union Bank and vendor systems and reports. Monitor and resolve rejects daily, timely processing. Work directly with various internal business partners to resolve, problem solve and support operations. Assist with team training needs and escalated problem resolution as needed.

40% - Operational Support

Refer any unusual or potentially suspicious activity for regulatory compliance review. Work with business partners to resolve escalated issues. Participate in projects, Assist with the transition of new processes and functions, prepare procedures, work flows and conduct cross-training. Assist other areas in the department and other duties as assigned. Proactively recognize processes in need of improvement, updates, or changes within departmental procedures, and provide recommendations to Manager for consideration. Provide work direction and assign operational functions to more junior Specialists. Assist management in resolving operational and/or audit issues. With limited supervision handle and prioritize tasks while meeting established deadlines and service levels. Ability to work well with others to overcome obstacles and problems in a changing environment. Ability to work with managers and associates in collaborative manner.

10% - Reporting

Create and deliver related reporting to management and business partners. Complete the Banks Quarterly MasterCard Reporting (QMR) for debit card and commercial card.



  • High school degree or equivalent education

  • Associates Degree or 3 years banking experience preferred

  • Working knowledge of general ledger balancing and reconciliation

  • Basic understanding of Visa and MasterCard processing preferred

  • Strong oral/written communication and interpersonal skills

  • Excellent customer service skills

  • Strong analytical/problem solving skills, attention to detail/accuracy, and flexibility in work assignments

  • Excellent decision making skills that demonstrate flexibility, and resourcefulness

  • Ability to multi-task to meet deadlines

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

Job : Compliance

Primary Location : ARIZONA-Tempe

Job Posting : May 4, 2021, 5:41:49 PM

Shift: : Day

Schedule: : Full Time

Req ID: 10043490-WD