Aerotek Customer Service/Call Center WFH Pay $17 Per Hour in Tempe, Arizona
The Customer Service agents will be taking incoming calls via phone, email, or chat every day. The Agent will be aligned with 1 of the 3 groups in the Marketplace. The 3 groups include the Consumers (Doordash Customers), the Merchants (restaurants), and the Dashers (drivers). When the customers have issues the Agents will be 100% dedicated to them. Again, the agent will be assigned to either the Consumers, the Merchants, or the Dashers, not all 3.
For example, if you are on the Merchant team a restaurant owner might be calling in to add new decision-makers on to the account. They would need to take the owner through a series of verifications before changing the decision-maker on the account.
Another example on the merchant side would be a restaurant owner who didn’t receive payment and is calling in to see when he/she will be receiving his or her payment.
An example of the dasher side would be if a dasher called in because they cannot find an address.
Customer support, Customer service, Inbound call, Chat support
Top Skills Details:
6 months to 2 years of Customer Service Experience
-Experience handling inbound calls, chats, or emails preferred
-Strong communication skills
Additional Skills & Qualifications:
Best To Have
6 months to 2 years of experience handling inbound customer issue resolution using chat, email, or phone.
-Strong Computer Skills, ability to navigate multiple systems, de-escalation experience
-Great Communication Skills, Strong Relationship level skills, and experience working in a fast-paced work environment
Good To have
-Food Service Industry experience.
*Retail experience is ok as long as candidates are ok with being tied to a desk all-day
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.