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US Foods Customer Operations Coord I in Tempe, Arizona

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The NCA Contract Coordinator-Associate provides technical pricing support for national, regional or local account customer concepts, providing contract consistency and adherence to compliance standards. The goal of the NCA Department is to achieve 99.98% pricing accuracy to our customers and the essential duties and responsibilities of the NCA Contract Coordinator directly impact the achievement of this goal.

Review and implement vendor agreements to include interpreting the agreement for relevant content, loading the agreement in PRIME for customer deviated and (approved) internal and non-deviated pricing agreements. Agreements need to be retrieved directly by the NCA Contract Coordinator via access to division’s shared email boxes, and various pricing portals, including but not limited to: Pricing and Contract Exchange (PACE), Georgia Pacific website and Ecolab website. Division’s shared email boxes and PACE should be accessed daily and updates to vendor pricing agreements processed timely following departmental guidelines for customer type.

Provide pricing and contract management support to the Local Sales team, National Sales team, CASS team and USF Division personnel for assigned Local, Regional and National Account concepts. This includes troubleshooting price calculations and answering pricing inquiries that require an in-depth knowledge of pricing methodologies and procedures via knowledge of various USF systems (such as PRIME & Prism) and identify and resolve with the proper root cause identification within 24 hours.

Maintain accurate Terms Listing and utilize the Terms list to manage workload and communications with all applicable department personnel to ensure the timely receipt of vendor agreements and minimize the risk of expiration of deviated pricing arrangements.

Maintain accurate Customer Account Management Summary (CAMS) (reference sheets) for assigned Local, Regional and National Account concepts. The “CAMS” are reference documents that include key information on the local, regional, and national account concept and any pricing or pricing related agreement that is unique to the particular concept.

Update pricing to reflect District Corrections, internally funded deviations and margin erosion pricing updates on a timely basis to accurately reflect customer pricing and minimize risk of USF margin leakage.

Complete audit files for internal review process; complete any self audits relating to the audit process. Respond timely to Price Audit Analyst questions on audit. Ensure audit log is updated on a timely basis.

Complete monthly Contract Information Report (CIR) reviews to ensure each assigned customer concept is reviewed monthly, focusing on any potential outliers to pre-determined pricing parameters.


High School Diploma or GED

Intermediate level proficiency with Microsoft Excel: understands formulas and utilizes v-look ups; and Outlook, schedules meetings, manager calendar

Related Experience/Requirements:

1-year experience working with vendor agreements or contract administration (specifically NOI and bid contracts) is preferred.


Strong verbal and written communication skills, with ability to respond professionally to internal and external phone calls and correspondence

Strong attention to detail and reliability to follow through on commitments

Strong algebraic and problem solving skills

Ability to understand and interpret complex pricing and apply the correct pricing rules and calculations

Ability to work independently and in a collaborative manner; demonstrate business maturity in conduct of daily activities

Ability to learn new systems and processes with basic training

Ability to prioritize workload, meet critical deadlines and work calmly under pressure

Ability to work overtime, as needed, to support business requirements

EOE* Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status*


We're continually updating our safety procedures and taking every measure to ensure the protection of our candidates, associates and customers. Our workplace safety efforts include using sanitized interview rooms, social distancing, providing masks and gloves and sanitizing truck cab interiors. We also have COVID-19 Wellness Checks for anyone entering our facilities and safety barriers in select locations in our production facilities. To help our customers make it in this challenging time, we’re providing robust support including webinars, one-on-one consults with our experts and detailed reopening materials.

US Foods is proud to have donated $10 million in food to help with COVID-19 relief efforts to help our local communities make it. Learn more here .

US Foods is one of America’s great food companies and a leading foodservice distributor, partnering with approximately 300,000 restaurants and foodservice operators to help their businesses succeed. With 28,000 employees and more than 70 locations, US Foods provides its customers with a broad and innovative food offering and a comprehensive suite of e-commerce, technology and business solutions. US Foods is headquartered in Rosemont, Ill., and generates more than $28 billion in annual revenue. Visit to learn more.

US Foods may collect personal information from you in connection with the application process. US Foods complies with the California Consumer Privacy Act of 2018, and its policy may be found here ( .

US Foods, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis prohibited by applicable law.

EEO is the Law poster is available here ( .

EEO is the Law poster supplement is available here ( .

Pay Transparency policy statement is available here ( .