Aerotek $16/hr. Bilingual Medical Customer Service Representatives. Open 24/7 in Tempe, Arizona
$16/hr. Healthcare Customer Service Rep. Need to be open 24/7. Will get assigned a set shift after training. Training is in office then fully remote! Start 6/7
-Act as the first point of customer contact for incoming or outbound healthcare contact center calls, this department currently assists health plan members within the US (different health plans)
Gather and verify patient/member demographic information, utilize tools and critical thinking, and route calls as appropriate following standard operating procedures.
Will be assisting members with health plan questions, assessing medical situation and conditions and routing calls appropriately (route to an RN for clinical decision, to provider office, hospital, insurance plan...)
Will take anywhere from 70-100 inbound calls per shift
Outbound calls will be to medical staff as needed (Nurse's, Doctor's, Pharmacies), minimal outbound calls
Resolve basic and complex verbal member issues in real time
Top Skills Details:
Call Center, Healthcare, Bilingual
Additional Skills & Qualifications:
- High school diploma or equivalent - Bilingual in Spanish - 2+ years of call center (or heavy phones) customer service experience, preferably in a healthcare
-• Candidates must have access to a computer, internet, cellphone, or landline, and headphones to work from home after training is completed
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.