Cigna Integrated Behavioral Health Consultant in Surprise, Arizona
The Behavioral Health Consultant is an in-clinic role responsible for supporting health behaviors and coordinating mental and physical health care of complex patients on an assigned caseload under the guidance of the medical provider.
Responsibilities and Essential Functions
Collaborate with the medical team to identify patients in need of support on health behaviors as well as those patients with more complex needs requiring behaviorally focused coordination of care
Focus on patients with needs around health behavior change or those who care complex based on medical and behavioral comorbidities
Coordinate with patient’s medical and behavioral providers in order to ensure a holistic care plan
Screen and assess patients for common mental health and substance use disorders leveraging evidence based tools
Maintain a Patient Registry to identify, monitor, and treat high needs patients
Provide patient education about common mental health and substance use disorders, as well as available evidenced based treatments.
Provide brief behavioral health interventions using evidenced based techniques.
Coordinate care, for identified patients with comorbidities, after an acute event including emergency department presentation or inpatient admission in collaboration with the provider and population health team
Partner with plan and community resources in order to create referrals and care follow-up process to address social determinants of health.
Participate in clinical team meetings as assigned
Document patient progress in the Electronic Medical Record
Place the patient first in all you do to make each patient interaction a positive experience. Provide each patient with an exceptional customer experience by greeting them with a warm welcome and smile as they enter the healthcare setting. Maintain eye contact. Introduce yourself and role to the patient/customer with whom you are interacting. Maintain a professional appearance of self and the workplace at all times. Communicate with patients promptly and efficiently using words the patient understands; keep the patient informed of delays in service and/or clinician wait times. Take ownership and accountability for responding to patient questions, concerns, or complaints. Consistently seek assistance to help the patient if you are unable to resolve on your own. Provides immediate service recovery and work to exceed patient/customer expectations surrounding resolution of concerns. Anticipate patient’s stated and unstated needs. Talk with them in depth so you understand what the patient truly needs. Provides explanations and support to meet those needs. Delivers patient care in a manner that is appropriate to patient’s age, culture and abilities. Patient information is consistently maintained in a private and secure manner, complying with HIPAA Guidelines at all times. Consistently thanks the patient for allowing Cigna Medical Group to provide healthcare and ask if there is anything else we can do during the visit.
Complexity and Scope
- Ability to work in a care setting as well as coordinate patients at other CMG sites
Physical Demands/Environmental Factors
- In-clinic opportunity
Current, unrestricted license(s) issued by the Arizona Board of Behavioral Health Examiners including, LCSW (Licensed Clinical Social Worker) preferred
Spanish speaking, or willingness to learn, preferred
Experience working in a medical setting preferred
Experience with population management
Experience with disease management education
Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.
When you work with Cigna, you’ll enjoy meaningful career experiences that enrich people’s lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.