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Cochise College User Support Tech I, II in Sierra Vista, Arizona

This job was posted by http://www.azjobconnection.gov : For more information, please see: http://www.azjobconnection.gov/ada/r/jobs/3966280 This job posting is for one position, however, two job descriptions (Tech I, and Tech II) are combined in this job posting to allow for a larger pool of interested candidates.Position SummaryUser Support Technician IThe User Support Technician I is responsible for maintaining, troubleshooting, and repairing computer hardware, audio-visual hardware, and software related problems, audio-visual support, installing new hardware and software, peripheral equipment, operating systems, network and phone cabling. User Support Technician IIThe User Support Technician II is responsible for assisting with the maintenance, troubleshooting, and repair of computer hardware, audio-visual hardware, and software related problems, audio-visual support, installing new hardware and software, peripheral equipment, operating systems, network and phone cabling. Essential FunctionsAs defined under the Americans with Disabilities Act, may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.Note: Cochise College requires a post offer, pre-employment background screening of all employees. Duties and Responsibilities:Duties and ResponsibilitiesUser Support Technician IWithin the scope of college policies and procedures, this position: Maintains, troubleshoots and repairs computer, audio-visual hardware and software in person, remotely, via phone, or by email Troubleshoots network connection problems and performs repairs; installs and terminates cables for network connectivity; tests cables and other equipment as needed Team lead for new computer, audio-visual hardware and software installs and upgrades following Technology Services standards Configures computers, audio-visual hardware and peripheral hardware to established specifications; makes adjustments to specifications as required by users or best practices; ensures appropriate phone connectivity; installs and configures network printers; connects users to networkProvides exceptional customer service for students, employees, and the public when responding to calls, email messages and in person requests seeking help. Ask questions to determine nature of problem, walk customer through problem-solving process, and follow up with customers to ensure issue has been resolvedUse ticketing system to effectively collect, document, analyze and report maintenance activities related to issue resolution and communicate with customers, management and co-workers Provides support for audio/visual in classrooms and meeting rooms to include video conferencing; Team lead for audio/visual equipment upgrades and new installs. Setup, tear down, and operation of technology utilized at events Follow and execute directives and instructions from authorized technology services staff Performs other related duties as assignedUser Support Technician IIWithin the scope of college policies and procedures, this position: Maintains, troubleshoots and repairs computer, audio-visual hardware and software in person, remotely, via phone, or by email Assists with troubleshooting network connection problems and performing repairs; aids in the installation of cables for network connectivity; tests cables and other equipment as needed Assists with new computer, audio-visual hardware and software installs and upgrades following Technology Services standards Configures computers, audio-visual hardware and peripheral hardware to established specifications; makes adjustments to specifications as required by users or best practices; ensures appropria te phone connectivity; installs and configures network printers; connects users to networkProvides exceptional customer services for students, employees, and the public by responding to calls, email messages and in person requests seeking help. Ask questions to determine nature of problem, walk customer through problem-solving process, and follow up with customers to ensure issue has been resolvedUse ticketing system to effectively collect, document, analyze and report maintenance activities related to issue resolution and communicate with customers, management and co-workers Provides audio-visual support in classrooms and meeting rooms to include video conferencing; assist with audio/visual equipment upgrades and new installs. Setup, tear down, and operation of technology utilized at events Follow and execute directives and instructions from authorized technology services staff Performs other related duties as assigned General Expectations Employees are expected to accomplish assigned duties in an efficient, effective and competent manner and to strive for improvement and excellence in all work performed. Additionally, employees must understand the comprehensive role of the community college and cooperate and work harmoniously with students, faculty and staff, and the public. Employees will follow all college policies, rules, regulations and guidelines as they relate to this position. Education and Experience

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