Exeter Government Services, LLC NETCOM G6 Help Desk Support - Sr. in Sierra Vista, Arizona
NETCOM G6Help Desk Support Service Specialist - Senior
Exeter Government Services is seeking an experienced Senior-levelHelp Desk Support Service Specialistto provide successful performance in supporting the United States Army Network Enterprise Technology Command (NETCOM). Support primarily be required in the NETCOM Headquarters, at Fort Huachuca, AZ. NETCOM is the Army Enterprise network (DoDIN) operations and services provider, executing full-spectrum cyber operations and attaining information superiority, and achieving an integrated network enterprise across the Joint, Interagency, Intergovernmental, and Multinational (JIIM) domains.
TheHelp Desk Support Service Specialistprovides troubleshooting/Computing Environment (CE) / Network Environment (NE) support to NETCOM Headquarters by collecting information, simple troubleshooting, utilizing an ITSM ticketing system, and providing IT/mobile support throughout the Headquarters. The Help Desk Support Service SpecialistprovidesTier1 and Tier 2 service desk support in accordance with ITIL managing telecommunication service requests and mobile capability implementation. The Senior-levelHelp Desk Support Service Specialisthandles problems that the first-tier of help desk support is unable to resolve. TheHelp Desk Support Service Specialistwill be required to provide onsite help desk support 24X7 on an as-needed basis. They may interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Maintains currency and highest level of technical skill in field of expertise.
TheHelp Desk Support Service Specialistwill have:
·IA Certification Level IAT II
·IT Level II
·Computing Environment Certifications
·SECRET Clearance, with T3 Investigation
·Bachelor’s degree in a technical discipline or equivalent years of work experience
·At least 10 years’ relevant work experience
·Experience providing Help Desk support in similar work environments (NIPR, SIPR)
·Experience working at a Tier 2 and higher level
·Experience interfacing with network, systems, and software engineers to resolve issues
·Experience working with Network Enterprise Centers
·Excellent verbal and written communication skills; ability to clearly articulate complex technical issues
·Demonstrated initiative, sound judgment, and ability to work independently and as a team player.
·Excellent interpersonal skills, including the ability and willingness to initiate and manage relationships across the customer space
Preference in hiring will be given to incumbent NETCOM G6 personnel.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
EOE Minorities / Females / Protected Veterans / Disabled