Aimbridge Hospitality Reservations Agent-HOA in Sedona, Arizona
The Reservations Agent is responsible for handling reservations in a friendly and efficient manner and quoting available rates to maximize room revenue and average rate according to Aimbridge Hospitality standards. He/she is also responsible for participating in the monthly Rooms Merchandising meeting.
College course work in related field helpful.
Experience in a hotel or a related field required.
High School diploma or equivalent required.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful high pressure situations.
Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
Must be able to work with and understand financial information and data and basic arithmetic functions.
Must maintain composure and objectivity while under pressure.
Approach all encounters with guests and employees in a friendly service oriented manner.
Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and name tag when working.
Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
Maintain a warm and friendly demeanor at all times.
Answer all incoming calls promptly in a friendly efficient and courteous manner.
Be able to answer guest inquiries about hotel services facilities and hours of operation.
Book room reservations while focusing on maximizing room revenue and average rate using standard company rate quoting scenario at all times.
Communicate and work closely with the Sales Department concerning group bookings.
Continually update Central Reservations on rates and availability maintain availability calendar and communicate all relevant information to the operations staff.
Maintain accurate files and reports.
Handle all special reservations to include V.I.P. reservations packages and discounts.
Compile and input all necessary information for the required Rooms Merchandising meetings.
Promptly efficiently and accurately book and block rooms using Aimbridge Hospitality guidelines for Group Rooming Lists and Booking Agreements.
Attend Rooms Merchandising meetings and give input on trends and opportunities to maximize revenue.
Employees must at all times be friendly helpful and courteous to guests managers and all their fellow employees.
Complete forecasts as required by management.
Monitor daily sales activity and alert Guest Services Manager of sold out nights group ceiling status and possible problem situations.
Perform any other duties as requested by management.
Attend meetings as required by management.
Be able to perform all duties of Guest Services Agent and assist as needed at front desk.
L'Auberge de Sedona is the luxury, four-star resort that our guests seek out. Situated on the banks of Oak Creek in the heart of Sedona’s famed Red Rock country, L’Auberge de Sedona is a place where guests celebrate, connect, heal, and relax. Taking inspiration from the resort’s location on Oak Creek, L'Auberge de Sedona has 62 luxury cottages and 21 lodge-style guest rooms allowing for a “resort within a resort” experience or tranquil seclusion. Guests of our Sedona, AZ luxury resort don’t have to go far to experience what’s recognized as “One of the Top Ten Restaurants in the Southwest” by Condé Nast Traveler at the resort’s on-property restaurants, Cress on Oak Creek and Etch Kitchen & Bar, or experience true rejuvenation at the L’Apothecary Spa.
Job ID: 2020-12953
Street: 301 Lauberge Ln