Reputation.com Sr. Manager, Compensation in Scottsdale, Arizona
Reputation.com is the undisputed leader in reputation experience management and consistently delivers innovative, customer-driven solutions to household brands such as Nissan, Public Storage, US Bank, GM, Ford, and Kaiser Permanente. Our SaaS-based platform and patented Reputation Score helps marketers, operations and customer experience professionals improve their reputation by managing tens of millions of reviews and interactions across hundreds of thousands of customer touchpoints.
We now live in a feedback economy, where the customer's voice is paramount, and every online review could make or break a business. Reputation.com is hyper-focused on unlocking the power of customer feedback to improve business reputation and drive growth. We innovate with a purpose and are obsessed with big data - it's at the core of everything we do.
Our focus on people extends beyond our customers to our employees, who are our most valuable asset. We are a gritty and passionate bunch - best defined by the belief that diversity is a business essential, promises matter, and philanthropy is the foundation for a built to last organization. We cultivate a culture where being a straight shooter is celebrated, and personal hustle is vital to our collective success. There is no prize for second place!
Speaking of employee hustle - the company was recently named to the 2020 Inc. 5000 list, Inc. magazine's annual ranking of America's fastest-growing private companies, for the second year in a row. We were also ranked No. 1 in Enterprise Online Reputation Management in G2’s Summer 2020 report.
Reputation.com has over 250 integration partners and has forged strategic alliances with marquee-name brands, including Google, Facebook, JD Power, Amazon.com, and Web.com. Altogether, these partnerships amplify Reputation.com's credibility in the industry and provide new opportunities for innovation.
"It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently." Warren Buffett
Why Work at Reputation.com?
We are an innovation engine with 31 technology patents, ranked in the top three of all competitors.
Our customer-centric focus has led to a nearly 200% revenue growth from 2016 to 2019.
The platform is used by three of the top five automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms.
We've raised over $117 million in funding from the same A-list venture capital firms that backed Google, Microsoft, and Intuit.
Our executive management team is diverse and committed to building a performance-based culture where excellence is rewarded and careers are developed.
Who thrives at Reputation.com? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.
As a member of the Talent Acquisition team with responsibilities for both US and International locations, Compensation Manager will be a key partner to the business. The role will be responsible for managing major compensation processes including merit planning, grading/market pricing and compensation survey management.
You are a self-disciplined problem-solver, who is respectful and straightforward with all your colleagues. You are trusting and trusted, flexible and professionally mature, and you flourish when working with people who share these values.
Reporting to the Director of Global Talent Acquisition, the focus of this position will include: the range of simplifying and improving our compensation practices, administration, strategic communications, and process excellence all through the lens of how to attract and retain the talent needed for our organizational evolution. The role supports the development and implementation of company policies and processes, globally. This role will partner with both internal HR teams, management, and appropriate external resources.
Design, implement and roll out an enhanced job architecture platform that standardizes job mapping across the regions, is compliant with local labor laws, facilitates career planning and performance management initiatives, and is representative of true market benchmarking.
Execute and contribute to Reputation.com’s global compensation vision and strategy with compensation structures that enable Reputatoin.com to attract, retain, and grow world class talent.
Manage the annual Global merit and promotions planning process, including merit and promotional budgets, systems, decision making and compensation communications.
Ensure that we are competitive through job gradings/evaluations.
Manage our Global grade structure and pay ranges.
Continuously improve compensation processes globally, including leveraging technology.
Ensure legal compliance including FLSA and minimum wage legislation/regulations.
Stay abreast of changes to legislation and competitive practices that impact compensation.
Partner with other key stakeholders within HR and related functions (including HRIS, benefits, recruitment, HR business partners, payroll, IT, finance, legal) in the US and Internationally.
Make recommendations and decisions that impact financial forecasts and results.
Perform proactive data analytics to support various compensation assessments initiatives and provide recommendations to HR and business leadership.
Perform ad-hoc market pricing and pay range analysis to inform compensation structures.
Proactively develop and recommend creative and collaborative solutions for resolving compensation-related issues.
Support internal and external audits of compensation related matters.
Identify metrics that indicate the success of Reputation.com’s compensation programs.
Develop stakeholder communications on strategic initiatives’ progress, risks and results.
Monitor the competitiveness of our current compensation through annual survey participation and continuous benchmarking of roles within the markets in which we compete for talent.
Additional duties as assigned.
Bachelor's degree preferably in HR, Finance, Accounting, or related discipline.
Compensation certification is a plus.
5-7+ years of progressive experience in compensation.
Working knowledge of HCM software (Workday a plus!) and data reporting and manipulation.
Microsoft Office including Word, PowerPoint, and demonstrated advanced knowledge of Microsoft Excel (including pivot tables, VLOOKUP's, advanced formulas, and use of VBA/macros).
The ideal candidate is a subject matter expert in compensation principles, practices, and analysis CCP, CSCP a plus.
3+ years compensation experience with countries other than the US, notably India, UK, Germany and Australia.
Ability to lead and persuade with data, utilizing analytics to highlight insights and drive improvements for compensation processes and programs.
Proven ability to collaborate with and influence partner teams and leadership.
Experience working with International teams.
Effective collaboration and influencing skills.
Project management skills.
More on Reputation.com:
The majority of consumers — 90% — say online reviews influence their purchasing decisions. Yet marketing departments are at the mercy of third-party algorithms they don't control, and no amount of marketing spend can offset the negative impact of a weak online reputation.
Our Reputation Score, much like the consumer FICO score, is an indispensable index for every business, and the accurate measure of how a company can get found, get chosen, and get better. Global companies across industries such as Healthcare, Automotive, Retail Services, Property Management, Financial Services, Storage, and more use our platform to:
Monitor, request and respond to online reviews
Improve star ratings and search result rankings
Audit and maintain business listings and location directories across the web
Manage social media engagement and advertising
Make operational changes to improve customer experience
Maximize customer retention and revenue
Reputation.com is a World Economic Forum Global Growth Company funded by top-tier venture capital firms such as Kleiner Perkins, Bessemer Venture Partners, Ascension Ventures, August Capital, Heritage Group, and Icon Ventures.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Applicants only - Recruiting agencies do not contact.