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HonorHealth Medical Office Assistant - Medical Group - Primary Care - Thompson Peak in SCOTTSDALE, Arizona


HonorHealth is looking for a Medical Office Assistant for our Thompson Peak Primary Care location at N. Scottsdale Road & E. Grayhawk Drive. This clinic is made up of 27 staff members, not including providers, with the possibility of assisting Registration Schedulers if/when needed. This Clinic treats patients from ages 5 and up with a greater number of middle age and Medicare age patients. This is a busy Family Practice office where team work, low turnover and great physicians add to the overall success of the Clinic. Exceptional patient care and a good patient experience is the number one goal of the team. The ideal candidate would be able to work in a fast-paced environment, be a team player and a quick learner with great communication skills and must have a HS diploma/GED, Certified OR Registered OR completion of an accredited MA training program along with a current Basic Life Support (BLS) card. The hours for this role varies Monday - Friday; 7am to 6pm.

HonorHealth is a non-profit, local community healthcare system serving an area of 1.6 million people in the greater Phoenix area. The network encompasses five acute-care hospitals, an extensive medical group, outpatient surgery centers, a cancer care network, clinical research, medical education, a foundation and community services with approximately 12,300 employees, 3,700 affiliated physicians and 3,100 volunteers. HonorHealth was formed by a merger between Scottsdale Healthcare and John C. Lincoln Health Network. HonorHealth’s mission is to improve the health and well-being of those we serve.


Job SummarySupports various aspects of the practice, including charge entry, and collection of co-payments at time of service. Assists the physician in maintaining efficient patient flow within the office.

Under the direction of a Physician/Physician Assistant, performs a variety of clerical and patient support duties including scheduling, receptionist, telephone, data input, and exam room and medical chart preparation.

Works with managed care plans to obtain prior authorization to insure that services of physician and hospital are reimbursed by the plans.

This position reports to the Manager for office duties and to the physicians for clinical and patient care responsibilities.

Demonstrates knowledge and skill to provide appropriate care needed in accordance with policies, procedures and protocols and Arizona validated competencies.

Performs in a manner consistent with the HonorHealth statement by identifying and meeting the needs of all customers by demonstrating integrity, respect, caring, accountability and excellence.

  • Schedules patients and provides all necessary information to prepare them for medical appointments and procedures. Provides scheduling services for patients with regard to lab work, x-rays and referrals to other physicians. Verifies authorizations, and accepts or transmits fax information for needed physician patient information. Collects co-payments at time of service, enters daily charges into billing system, and responds to requests for information from billing services and Revenue Cycle Coordinator to ensure optimal collections from services rendered. Initiates confirmation calls to patients to ensure the lowest possible no show rate. Organizes and documents scheduling, registration and payment policies.

  • Prepares treatment room for examination of patients. Prepares patient charts and reviews for completeness. Escorts patient to examining room, obtain history, document chief complaint in record or EMR, take patient’s vital signs (weight, pulse, temperature, blood pressure). Preps patient for exam and assists provider with exams and special procedures. Clean and restock exam rooms. Maintain supplies in coordination with office coordinator. Ensures that recalls for labs, office visits and procedures are accounted for.

  • Receives telephone calls from patients, pharmacy and others; documents and relays information to provider for action. Phones pharmacy with approved medication orders/refills.

  • Performs a variety of front office duties as needed, including, but not limited to, reception, greeting patients, verification of information needed for billing and medical charting, telephone, chart maintenance, insurance forms, and scheduling.

  • Organize and communicate with insurance companies for authorizations for therapies, testing and specialist referrals.

  • Performs other duties as assigned.


EducationHigh School Diploma or GED RequiredLicenses and Certifications Certified or Registered Medical Assistant OR completion of a Medical Assistant program that meets the BOMEX training guidelines OR completion of a United States Armed Forces medical services training program OR meet necessary guidelines as described in Arizona Board of Medical Examiners Administrative Code, Title 4, Chapter 16, Article 4, Section R4-16-401, paragraphs A and B prior to start date. Required

Basic Life Support (BLS) BLS Required

Fingerprint Clearance Card - State Have a current Fingerprint Clearance card, or within seven (7) working days after employment shall apply and be eligible for a Fingerprint Clearance Card (NOAH Clinical Sites and Pediatric Behavioral Health Sites ONLY) Required