Mayo Clinic Medallion Patient/Physician Specialist in Scottsdale, Arizona
Department Medallion Program
Why Mayo Clinic Position description Serves as an ambassador of the practice and primary liaison to Medallion patients. Coordinates resources to assure that Medallion patients receive appropriate, expedited, discrete, and seamless services while at Mayo Clinic. Provides medical practice secretarial support to the physicians, and schedules patients’ physical exams and return visits with Medallion physicians. Additionally, the Medallion Patient / Physician Liaison performs and coordinates various administrative tasks to ensure an exceptional patient experience. This includes but is not limited to discussing and arranging special scheduling, providing new patient orientation to the program and facility, performing service recovery when needed, and escalating patient concerns appropriately. The Patient / Physician Liaison also provides support to Medallion physicians with their calendar management, schedule maintenance, presentation preparation, trip/travel arrangements and physician mail.
Qualifications Associate’s Degree in health care management, business, communications or related field required. A minimum of three (3) years of secretarial, back office/front office or customer service experience in a health care facility.
Additional qualifications Bachelor's degree preferred. Demonstrated interpersonal, organizational, and customer service skills. Effective verbal and written communication skills. Thorough knowledge of scheduling system(s) and detailed understanding of clinical operations workflows. Demonstrated computer experience with advanced proficiency in Microsoft Office, including Microsoft Word and Excel. Demonstrated analytical and problem-solving skills. Ability to work independently as well as in a team, multi-task and prioritize work load. Previous Mayo Clinic experience strongly preferred.
Exemption status Non-exempt
Compensation Detail Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $20.28 per hour.
Benefits eligible Yes
Schedule Full Time
Hours / Pay period 80
Schedule details Monday-Friday, 8:00 am - 5:00 pm
Weekend schedule On an as needed basis.
Site description Over the next four years, Mayo Clinic is making significant investments in both the physical and technological future of health care, through doubling the size of the Mayo Clinic campus in Phoenix, inclusive of practice, education, and research activities. Mayo Clinic's campuses in Arizona are located in Phoenix and Scottsdale, in the beautiful Sonoran Desert. The region is known as the Valley of the Sun, a metropolitan area with more than 4 million residents in 25 cities and towns.
With Phoenix being the sixth largest city in the nation, this sunny "desert metropolis" offers the amenities of a big city in the midst of a strikingly beautiful, rugged, southwest landscape.
Scottsdale frequently earns praise as a highly desirable place to live. The city's more than 200,000 residents enjoy a vibrant mix of culinary hot spots, arts and entertainment, professional and collegiate sports teams, and community resources. The region's desert climate promotes an outdoor lifestyle with a full complement of sports and recreation.
Category Office & Administrative Support, Other Patient Care
Job posting number 144625BR
Recruiter Casondra Johnson
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.