Frontdoor Inside Sales Coach/Supervisor in Scottsdale, Arizona
Responsible for exercising good judgment in supervising and coaching a team of associates to provide excellent customer satisfaction for internal and external customers. Responsible for resolving customer issues, controlling cost and supporting customer and associate retention. This position implements policies and procedures and monitors daily staffing and scheduling.
Supervises, coaches, monitors, advises and provides feedback to associates to achieve individual and department sales goals.
Manages and evaluates team performance, enforces compliance with Company policies/procedures and issues progressive discipline as appropriate.
Evaluates job applicants, conducts interviews and makes hiring recommendations.
Implements policies and procedures and recommends new approaches for continual improvement in department sales.
Ensures accurate associate data files, including payroll, personnel and performance.
Maintains staffing and scheduling to meet department needs.
Bachelor’s degree and/or 3 years of Telesales operations experience and/or related training required, or an equivalent combination of education and experience
Good judgment, strong decision making and problem solving skills
Knowledge of Telesales operations
Knowledge, skill and ability to motivate sales performance and drive results
Skill and ability to lead and supervise the work of others
Skill and ability to prioritize and multi-task within a fast-paced sales environment
Verbal and written communication skills
Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard, as well as AHS Proconnect , an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform. Frontdoor serves more than two million customers across the U.S. through a network of more than 16,000 pre-qualified contractor firms that employ over 45,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances. With nearly 50 years of experience, the company responds to over four million service requests annually (or one request every eight seconds).For more details, visit frontdoorhome.com.
Job Category: Sales