PayPal Global Technical Support Engineer 2 in Scottsdale, Arizona
Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 325 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.
The Global Professional Services Organization is looking for a Global Technical Support Engineer. This position will require a technical understanding of PayPal's products as well as the ability to analyze and resolve live technical and integration issues. Technical Support Engineers are responsible for providing services to PayPal merchants, developers and internal PayPal teammates. Leadership and adaptability are a key component to this position as it will require building strong relationships across the organization.
Works directly with developers, merchant and internal teams on post integration issues to provide technical support, consulting and best practices.
Installation and configuration of payment APIs, and commerce products.
Conducts test scenarios with code, software, hardware, devices and endpoints.
Communicates technical issues to PayPal merchants and internal departments.
Identifies irregularities in functionality and unexpected behaviors with PayPal products and services.
Develops in-depth technical documents for distribution to PayPal merchants.
Ability to diagnose and identify issues with API’s, Code, Services, and Network connectivity.
Supports hardware and software involved with merchant payment processing.
Supports onboarding of merchants with a payment processing solution.
On call rotation – Entails covering one weekend 8am-5pm every other month
No travel required
Our Ideal Candidate:
Love and understanding of technology, whether it be hardware, software, or other emerging technologies.
Should feel brave leaping into the unknown and always be able to ask why. (Curious, motivated, self-serving, ability to take risks in a supportive / safe environment).
Be comfortable with change - agility is key! (Be comfortable with supporting evolving product suite)
Collaborate with internal and external partners toward problem solving
Technical trusted advisor for our merchants
Spends less time worrying about the problem and more time focusing on how to solve it
Good communicator both written and verbal
Experience in a role that puts you in direct contact with customers or clients.
Possess patience and a desire to be a Customer Champion, (Customer empathy and advocacy)
Bachelor’s degree, or foreign equivalent, in Management Information Systems, Computer Science, Software Engineering, or closely related quantitative discipline
Experience in creating and troubleshooting web services, such as SOAP and REST
Basic understanding of Firewalls, proxy, HTTP Errors, server-side errors, TCP/IP
Experience with Software Application Debugging and troubleshooting
We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at firstname.lastname@example.org.