Rite of Passage NIGHT COACH COUNSELOR ( Bilingual Spanish and English) in Queen Creek, Arizona
The primary responsibilities of a Night Coach Counselor are to provide safety and around-the-clock supervision of at-risk youth. This position provides for the physical, personal and health needs of each student through individual counseling and behavioral/social/physical and educational skill development; provides an atmosphere that is supportive of the needs of the students; monitors and documents student behaviors and activities; participates and assists with educational, social, athletic and recreational activities; works in collaboration with other professional staff to establish and/or meet the goals of each student’s treatment plan. The Night Coach Counselor position is distinguished from Coach Counselor in that in this role a Night Coach Counselor is responsible for the nightly supervision, safety and security of students and considered an entry level position. Typically reports to a Group Leader but may vary by individual location.
Adheres to the facility and daily schedule, ensures that the facility (unit, cottage, house, room, dorm, etc.) is on time for all elements and the students participate in all of the scheduled activities.
Ensures that program rules, norms, policies etc. are enforced and the nightly operation of the program is operated within all program requirements and regulatory guidelines.
Conducts physical count of students within the assigned living area and records the count on the student check sheet as required by site operations (every 5, 10, 15, etc. minutes).
Ensures all doors are locked and secure throughout the night; including at some sites, student’s personal rooms.
Documents pertinent information re: student behavior, sleep patterns, occurrences of nightmares, etc.
Notifies the unit staff of any unusual incidents or emergency situations.
Follows suicide prevention monitoring as directed.
Enters student information in the database in accordance with the position security level and operating procedures, if applicable. (Colorado facilities)
Ensures there is adequate Group Living staff coverage before leaving shift.
Washes, sorts and folds the student’s laundry as needed. (Site specific).
Completes daily assignments as specified by supervisor, Group Leader and/or higher authority. Promotes a sense of community by teaching and modeling cooperation, respect, and responsibility in the group living environment; encouraging participants to interact with one another and creating opportunities for them to do so.
Observes behavior patterns of students in order to detect signs of depression, anger, and/or other emotional and situational problems/issues and initiates proper program behavior management and intervention techniques.
Encourages and supports the students’ academic, vocation, athletic and treatment participation.
Facilitates problem solving through active listening, guidance, and conflict mediation with staff and students.
Personally provides and ensures consistent interactive supervision of the students (know where they are and what they are doing at all times). A Night Coach Counselor has primary responsibility for night time operations and supervision of students and must be capable of providing the same supervision in the following environments as needed:
Positive Skill Development Groups,
Student work programs,
Maintains thorough and accurate records, files, correspondence and statistics; completes necessary documentation (both hand-written and computer-based data entry) in a timely, accurate, complete and legible manner. May include, but not limited to: notations in the shelter log, bed roster, incident reports, late arrivals, sign-in sheets, showers and laundry schedules, bed check logs and any other forms used or as directed by the supervisor and site requirements.
Resolves problems and mediates conflicts involving students encountered during assigned shift operations, determines appropriate solutions and/or seeks out assistance from other staff and higher authority.
Communicates and applies policies, licensing requirements, and program elements to students. Reports problem areas, disciplinary action, behavior problems, safety violations etc. to supervisor, Senior Coach Counselor, Group Leader or higher authority.
Observes and appropriately responds personally to incidents such as assaults on staff and/or students, run-away attempts, program disturbances, emergencies or other situations threatening the safety, health and/or welfare of the facility, community, students and/or operations.
Performs proper safe physical management techniques when situations require and completes reporting procedures and documentation.
Provides conflict de-escalation and mediation involving students, as needed.
Ensures facility (unit, cottage, house, room, etc.) maintenance, safety and cleanliness meet health, and safety codes.
Ensures compliance with standards and security safeguards such as room checks; suicide watch protocols, Prison Rape Elimination Act Policies and Procedures, removal of dangerous items and student count responsibilities.
Acts as a positive role model: guiding students and facilitating appropriate behavior about daily living skills, self-care, personal interaction, social relationships and constructive time management.
Personally responsible to maintain appropriate professional boundaries with students and staff; responds to students and staff in a professional and courteous manner; observes and adheres to confidentiality standards.
Follows all policies and procedures regarding attendance, including punctuality and notification.
Maintains and promotes the cooperative, harmonious, teamwork environment ROP strives to promote within the workplace; maintains and promotes an atmosphere of dignity and respect in line with the philosophy and policies of Rite of Passage.
Ensures the highest standards are maintained to prevent illegal, unethical, or improper conduct and to ensure the program remains in compliance with agency licensing and Rite of Passage policies and procedures.
Assists with the correction of deficiencies and quality improvement efforts.
Attends and participates in all required meetings.
Commits to attending all training and staff development classes in order to ensure sufficient hours of training on an annual basis. Notifies supervisor if annual training hours are deficient.
Other duties as assigned, verbally or in written form.
NOTE: An employee assigned to this title shall perform a majority, but may not perform all of the duties listed in this position description on a daily basis but each duty as a minimum is considered essential duties. Conversely, minor level duties performed on the job may not be listed.
Participates in Site, Region and/or Company events as required.
Conducts transportation of students and/or as needed as an eligible driver.
High school diploma or equivalent.
Completion of 60 hours of college education or one year of experience working with at-risk youth, human services or in a security position.
For sites operating in Maryland, all direct-care staff must comply with COMAR 14.31.06.06.
If required to operate a company vehicle during the course of employment, must meet the requirements to be an eligible ROP driver. Must possess a current State Driver’s License and have an acceptable driving record for the past three (3) years.
Ability to pass a criminal background clearance check, drug screen, physical and TB test.
Ability to utilize resources available to complete assigned projects.
Ability to work during night time hours.
Ability to prepare written reports and correspondence.
Ability to understand and follow verbal and written instructions.
Ability to effectively communicate, verbally and in writing.
Able to work 40 hours per week with the possibility of a varied schedule.
Must be able to maintain a high level of confidentiality.
Must have excellent organization and time management skills.
Ability to build and maintain positive internal and external relationships.
Ability to provide exemplary customer service to all employees and outside constituents.
Ability to function independently and as a member of a team in a multi-task environment.
Must be flexible and able to handle multiple priorities, with the ability to adjust to high pressure and rapidly changing business conditions.
Proficient in the use of computers and associated software.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)