Frontdoor Customer Care Advocate (OneLand) in Prescott Valley, Arizona
For more than 40 years, American Home Shield has protected homeowners by providing affordable protection against home system component and appliance breakdowns. As the leader in the home warranty industry, we have a network of more than 11,000 pre-screened home service contractors and 45,000 professional technicians that provide convenient, reliable expert service to our customers.
What is this role about?
This important role is all about ensuring high levels of customer satisfaction by responding to and resolving customer questions or concerns related to their relationship with American Home Shield.
What does a “Day-in-the-Life” look like?
Our Customer Service Representatives work in one of our fast paced and energetic Customer Contact Centers and have the opportunity to directly interact with our valued customers every day. Inbound customer calls are most often related to topics like pricing, billing and scheduling. Customer retention is a key element, so ensuring customer satisfaction and cultivating long term relationships is also a very important role you would be playing.
Here are a few more specifics of what life is like on the job:
Helping ensure customer satisfaction by resolving customer issues/questions related to service, billing or other matters
Documenting customer information and call history information accurately for future reference
Processing orders for new services requested
Maintaining up-to-date knowledge and understanding of features of Terminix products and services, marketing promos, and special offers
Preparing correspondence and coordinating with other functions as necessary to resolve issues
What do I need to be successful?
Being a high school graduate/having a GED is a requirement
Prior customer service/call center experience is highly desired, but not required
You enjoy interacting with customers and providing great service
You are good at solving problems and clearly explaining solutions
You thrive in a face paced, high-volume environment
You have strong communication skills – interpersonal and written
You have basic computer skills including having worked with Microsoft Office products
You can type 25+ words per minute
Why should I choose American Home Shield?
In addition to being part of a great brand with an exciting future, here are some other highlights of what we offer members of the AHS Team.
Comprehensive training, all paid by the company
Very competitive compensation program
Opportunities for advancement and career growth – including paths into management level roles
Medical, dental and vision coverage
Short/long-term Disability and Life Insurance
Paid time off
Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard, as well as AHS Proconnect , an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform. Frontdoor serves more than two million customers across the U.S. through a network of more than 16,000 pre-qualified contractor firms that employ over 45,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances. With nearly 50 years of experience, the company responds to over four million service requests annually (or one request every eight seconds).For more details, visit frontdoorhome.com.
Job Category: Operations