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American Medical Response EMT Basic in Prescott, AZ in Prescott, Arizona

Just south of the Granite Dells - a group of rock formations that house Watson and Willow Lake - Prescott was once the capital of the Arizona Territory. Bordered by Miller and Granite Creek, along with tall ponderosa pines, Prescott combines the balmy Mediterranean climate of Northern Arizona with a surprising amount of outdoor activities, such as: hiking, camping, fishing, boating, mountain biking and rock climbing. Alongside Prescott Valley, Chino Valley and Dewey-Humboldt, Prescott also helps to comprise the 'Quad-City', an area that serves as the primary population center for Yavapai County.

[Image courtesy of Talking Rock]

Prescott also serves as a base of operations for Life Line Ambulance, an American Medical Response (AMR) company, which provides a fleet of more than twenty-five ambulances for an area roughly 9,900 sq. miles. That's an area larger than the states of Rhode Island, Delaware and Conneticut combined. Founded the same year that Eisenhower signed the Federal Aid Highway Act (1956), Life Line Ambulance started off as little more than a funeral home with a side business. Less than twenty years later, they had purchased Med-Evac (a rival competitor), become the first ALS providers for the Prescott area and opened up another station. By 2006, Life Line Ambulance was home to more than two-hundred employees. Today - continuing that grand tradition - Life Line Ambulance continues to serve the Quad-City area as a valued AMR subsidiary company.

[Image courtesy of Dagny Gromer]

Managed by Peter Como, a provider of more than sixteen years of service, our staff members are not only valued but also encouraged to grow. Through close partnerships with Yavapai College, Life Line Ambulance employees are ushered toward making emergency medical services a career; one where staff members are able to use their skills, knowledge and expertise to positively affect change versus simply transporting patients from one place to another.

Job Title: Emergency Medical Technician

Status: Non-Exempt


The EMT is frequently the first or second contact with whom AMR’ customers, especially patients, have interaction. As a result, the EMT must be responsive and adaptable to meet customers’ expectations. The EMT must adapt to the changes in scope of delivery and practices. This may require adapting to new delivery protocols, or training curriculum to maintain certification.

An increasing challenge is adapting to the changing nature of healthcare delivery in the United States. With healthcare reform, regulatory changes, and changing reimbursement, the EMT profession is evolving. The EMT must recognize that an expansion of his/her role is necessary to meet the needs of those individuals served. The role now expands beyond the foundational work of providing compassionate and clinically competent care. The EMT must consider the use of appropriate facilities and understand the reimbursement structure in order to transport the patient to the right facility and ensure payment. The end result decreases customer stress, avoids care delays due to reimbursement constraints, eliminates unnecessary multiple patient transports, and increases customer satisfaction. Growing economic pressures also require the EMT to think of his/her actions and their financial impact.

The EMT is often the focal point for interaction with the fire department and other service providers, as well as other responding agencies, such as the police department. To provide successful response, all agency personnel must work together.

In addition, the delivery of care is often provided to individuals who are afraid or even panicked. Further, service delivery is being provided in communities with increasingly diverse populations.

Finally, changing technology requires the EMT to keep up-to-date with new ways of communicating, documenting and reporting.


Key Internal Customers and Suppliers:

  • His/her partner, who may be another EMT, a Paramedic or a Nurse

  • The Communications Center professional who provides them the information they need to respond to calls successfully

  • Field supervisors, who provide support and guidance on how to perform at his/her best

  • Clinical personnel, to grow and stay abreast of the current clinical demands in the medical field

  • Fleet and materials management personnel, who ensure the unit is running properly and stocked appropriately

  • Peers and colleagues, to regularly share experiences and best practices

  • Representatives of the human resources function regarding employment concerns

  • Operations personnel responsible for scheduling

Key External Customers and Suppliers

  • The paramount relationship for the EMT is with the patient and his/her loved ones, who need assurance and compassion as well as medical care

  • Works regularly with facility staff who are responsible for receiving patients, providing medical control or direction, and/or prepare patients for transport

  • Partners with fire, police and other agencies during emergency calls to ensure safe, efficient actions are taken

  • Has regular contact with the public at large during calls and may also interact with government/regulatory agencies and the media. In these situations, the EMT must demonstrate the appropriate image of AMR


  • Assess each call situation to determine best course of action and appropriate protocol

  • Utilize medical equipment to assess patient and carry out basic life support functions

  • Develop and utilize triage skills to provide optimal efficiency during calls

  • Assist paramedic or nurse with the preparation of advanced life support equipment

  • Provide patient care according to clinical protocols and safety requirements

Global Medical Response and its family of companies including American Medical Response is an Equal Opportunity Employer including Veterans and Disabled

Extended Job Title: EMT Basic in Prescott, AZ

Job ID: 2020-10715

Street: 915 Hinman Street