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Humana Workforce Management Professional 2 in Phoenix, Arizona


The Workforce Management Professional 2 applies and integrates advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision-making (e.g., staffing, learning and development, talent management, diversity and human resource compliance). The Workforce Management Professional 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.


The Workforce Management Professional 2 assesses organizational staffing and identifies requirements and solutions to meet workforce objectives. Provides analysis of talent and staffing needs based on strategic planning at the enterprise level. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction. Follows established guidelines/procedures while also able to easily adapt and respond to changes in the business.

Required Qualifications

  • 3+ years of Workforce Management experience, including daily/weekly/monthly planning and forecasting

  • Ability to adjust forecasting and planning methods for business and seasonality trends

  • Extensive customer facing experience and proven ability to lead conversations with various levels of leadership, including ability to effectively manage difficult situations and successfully interact with difficult customers

  • Customer Focused, capable of leading high level conversations and following through action

  • Collaborative, able to bring in team members to help with higher level goals requested by customer both internal and external to our core team

  • Ability to provide guidance, instruction and direction to team members to successfully deliver on plans and projects

  • Comprehensive knowledge of Microsoft Word and PowerPoint; Advanced knowledge of Microsoft Excel

  • Excellent written and oral communication skills

  • Strong analysis, critical thinking, and analytical problem solving skills

  • Experience using a WFM forecasting and scheduling tool (Verint preferred)

  • Ability to handle multiple tasks and deadlines with attention to detail

  • Flexible schedule with ability to arrive early/stay late on short notice; Weekend and holiday work is also required on a rotational basis

  • Ability to travel to AZ, KY or OH for 2 weeks of training

  • 15% travel to various customer sites across the nation

Preferred Qualifications

  • Bachelors Degree

  • Prior experience in Process or Project Management

  • Ability to understand staffing models and apply to daily/weekly planning

  • Experience using Verint forecasting and scheduling

Additional Information

Scheduled Weekly Hours