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U-Haul U-Box Tracking Coordinator in Phoenix, Arizona


2727 N Central Ave, Phoenix, Arizona 85004 United States of America

U-Haul – U-Box Tracking Coordinator

Get your career moving with the world’s largest do-it-yourself moving and self-storage company.

Family Traditions:

U-Haul is family. In many cases, that’s not just figurative talk. Generations of the same families often choose to build careers here, realizing that a personal investment in U-Haul means providing for each other. U-Haul was founded in 1945 by the Shoen family in Ridgefield, Washington. After a year of innovations, the company relocated its headquarters to Phoenix, Arizona. U-Haul helps families move from locations in all 50 states and 13 Canadian Provinces and Territories. Today, U-Haul has grown into more than trucks and trailers, we offer a variety of services such as U-Box, self-storage and Moving Help. When a family entrusts U-Haul and its services with their loved ones and possessions amid the stress and adventure of a move, we embrace that awesome responsibility. A caring culture means catering to our millions of annual customers. But it also means supporting our thousands of dedicated Team Members.

Become part of a team:

U-Box Shipping is seeking career-minded, growth-oriented individuals to make a real impact on our daily operations as a U-Box Tracking Coordinator. Under the direction of the Shipping Operations Manager, this position manages the full process of tracking and tracing customer shipments being hauled by our transportation companies. This coordinator will work with both our field and our transportation companies to ensure our U-Boxes are being transported effectively and efficiently. If you join this quickly growing team you can expect a challenging, fast paced environment, rewarding position with compensation and benefits to match.

Duties Include:

  • Interacting with field personnel via phone and email.

  • Interacting with transportation companies via phone and email.

  • Requesting and scheduling pickup and delivery appointments for our transportation companies.

  • Managing each assigned carrier account’s shipments from pickup to delivery

  • Answering all incoming calls.

  • Updating all necessary systems as needed: U-Haul Systems as well as a TMS (Transportation Management System)


  • Confident and independent in decision making

  • Ability to multi-task and adapt quickly

  • Basic computer skills, including Microsoft Word & Excel & Typing

  • Must be detail oriented and organized

  • Strong analytical and reasoning skills

  • Must be able to work in a fast-paced environment

  • Must be dedicated, dependable and reliable

Preferred Requirements:

  • 1+ years in customer service

  • 1+ years in an office setting

    PLEASE NOTE: Shift includes a rotating Saturday shift every 8-12 weeks

    AMERCO and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable state law, no AMERCO or U-Haul company will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products. By continuing with this application, you are indicating that, if hired, you consent to nicotine screening in the future. This policy will not apply to team members hired before February 1, 2020.

    U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

    Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis. U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.