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MUFG Union Bank Supervisor, Mortgage Loan Underwriting in Phoenix, Arizona


Are you passionate about creating an exceptional client experience?

Discover your opportunity with Union Bank, a division of the Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world. At Union Bank, we care about the details that matter most to our clients. We have our clients’ best interest in mind, drawing on more than 150 years of experience to understand their distinct needs and tailor our solutions. We’re part of 150,000 colleagues worldwide, striving to be the most trusted financial group. Trust starts with a culture of putting people first and empowering you to achieve your potential. Join Union Bank, where being inspired is expected and creating results is rewarded.

Position Summary:

The Underwriting supervisor is responsible for supervising the day-to-day activities for the Underwriting function.

Major Responsibilities:

  • Reporting to the Underwriting Manager (Retail or Wholesale), directly supervises a team of 6-8 Underwriters in residential lending.

  • Manages the work flow to ensure acceptable service levels and provides technical work guidance.

  • Responsible for directly supervising staff, including interviewing, hiring and the termination of staff; recommends salary changes and job promotions; sets work hours, conducts counseling/performance reviews, and plans and balances the work flow for staff; ensures adequate staffing levels including coordinating scheduled time off requests and desk coverage due to absences.

  • Responsible for ensuring staff comply with all wage and hour regulations.

  • Reviews employee timecards for accuracy and ensuring all meals and rest breaks are adhered to.

  • Provides training, direction and guidance to staff and resolve questions and complaints pertaining to department activities.

  • Provides coaching and training to staff on all underwriting issues and policy exceptions and make recommendations to the Underwriting Manager for credit authority.

  • Establishes goals and objectives that support and conform to guidelines established by the Underwriting Manager and Consumer Lending Division.

  • Co-signs loans exceeding the lending authority of Underwriters.

  • Prepares and submits periodic reports to management concerning production and financial figures.

  • Monitors all reports and logs that account for incoming/outgoing work.

  • Evaluates current policies and procedures.

  • Recommends changes to workflow and procedures.

  • Provides input in the annual budget

  • Reviews variances and control expenses.

  • Reviews for approval requests for exceptions to Bank policy and determine acceptability to the Bank's risk requirements.

  • Communicates with residential loan branches on Retail loans or approved brokers on Wholesale loans regarding final loan decisions and conditions.



  • Typically requires a BA or BS degree, with a minimum of 10 years of underwriting experience with an emphasis on manual underwriting of non-conforming loans.

  • Must have a strong knowledge of Regulatory Compliance requirements and advanced knowledge of FreddieMac and FannieMae underwriting guidelines and appraisal policies.

  • A minimum of 5 years of supervisory experience in underwriting is required.

  • Must be able to train staff.

  • Must have strong verbal and written communication skills.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

Job: Operations

Primary Location: ARIZONA-Phoenix

Schedule Full Time

Shift Day

Req ID: 10040904-WD