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CVS Health Supervisor - Accounts Receivable in Phoenix, Arizona

Job Description

As a Supervisor for the Infusion Accounts Receivable

(A/R) department, you will be responsible for

providing leadership for assigned Patient Financial

Services (PFS) teams. You will oversee a team of

A/R representatives that are responsible for

contacting payers to collect on unpaid claims in a

timely and accurate manner, researching and

resolving payment variances, and managing the

accurate and timely filing of claims within payer

function group.

Additional responsibilities of the Accounts Receivable

Supervisor include:

  • Oversee day-to-day operations of teams to ensure

timely and accurate completion of all PFS activities

  • Monitor and strive to continually improve the

collection of payer claims in accordance with the respective contract

  • Assist management with meetings with key payers

to discuss reimbursement issues and payer

publication notices affecting claims processing


  • Ensure daily reconciliation of electronic claim files

  • Maintain productivity and quality standards of all

PFS functions

  • Review accounts receivable adjustments for

accuracy and submit adjustment requests as defined

by departmental policies and procedures for upper

management approval

  • Maintain compliance with government

reimbursement programs

  • Suggest changes to department policies and

procedures as appropriate

  • Work with management to complete disciplinary

action as required

  • Work with the Training and Education department to

develop and deploy training for new employees and

provide ongoing training as needed

  • Complete annual performance reviews for

employees and provide timely feedback

  • Create a work environment for employees through

team building, coaching, constructive feedback, work

delegation, personal example and goal setting that

encourages creativity, open dialogue on work issues,

professional growth, and a consistent, high level of

performance; encourage and support employee

decision-making within his or her scope of


  • Develop and maintain “super user” capabilities in

technology applications and all other related

information systems, tools, technologies, and

processes; assist other employees as needed to

ensure all tools are fully utilized to create an efficient

and effective department

  • Comply with and adhere to all regulatory

compliance areas, policies and procedures (including

HIPAA and PCI compliance requirements), and

"leading practices"

  • Liaise appropriately with peers across the

organization; work with Intake and Analytics

department to communicate trends and suggest

process improvements to revenue cycle

Required Qualifications

  • 2+ years of supervisory experience in healthcare

reimbursement or medical insurance/billing

  • 5+ years of Revenue Cycle or similar Accounts

Receivable experience, preferably within


  • 1+ years of experience using the Microsoft Office

Suite, specifically Word, Outlook, and Excel

Preferred Qualifications

  • Clear understanding of how Collections and Billing

impacts Revenue Cycle operations and financial


  • Certification with Healthcare Financial Management

Association, or Certified Revenue Cycle

Representative preferred

  • Home healthcare experience, preferably in

pharmacy setting

  • Experience in managing projects involving the

collaboration, motivation and cooperation of a wide

variety of people with whom there is no direct

reporting relationship

  • Ability to prioritize and manage multiple tasks

simultaneously, and to effectively anticipate and

respond to issues as needed in a dynamic work


  • Dedication to treating both internal and external

constituents as clients and customers, maintaining a

flexible customer service approach and orientation

that emphasizes service satisfaction and quality


Verifiable High School Diploma or GED is required.

Bachelor’s Degree is preferred

Business Overview

It’s a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. As a CVS Health colleague, you’ll be at the center of it all.

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran – we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW at and EEO IS THE LAW SUPPLEMENT at . We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team at . Please note that we only accept applications for employment via this site.

If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or . For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.