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American Express Strategic Sales Coordinator in Phoenix, Arizona


Small merchants play a critical role in the strength of our economy and American Express has a history of being an advocate for small merchants. By providing visibility, marketing and developing signature programs such as, our year-round Shop Small program and Small Business Saturday, American Express has helped get more customers to their shops.

The Regional and Centralized Client Group is responsible for building unique experiences for merchants through third-party acquiring partnerships, effective client management, world-class analytics, promotions, and marketing initiatives. The team is dedicated to helping small merchants succeed and grow by providing them with a range of tools and resources – lending products, online resources and discussion, digital promotions, and social media tools – as well as advocacy and support. American Express provides small merchants solutions focused on enhancing merchant membership and connecting them with customers who can help build their business.

The Regional and Centralized Client Group falls within Global Merchant & Network Services (GMNS), the merchant network at American Express which acquires and maintains relationships with millions of merchants around the world that welcome the card.

The successful candidate will:

  • Manage communication process for CCLM (Need to know, Newsletter, Web Page updates, Organization announcements)

  • Manage deck creation for town halls, business planning sessions, ext

  • Lead ad hoc projects that vary in size

  • Lead BCP (business continuity planning)

  • Lead On-boarding process (job posting, coordinating on-boarding with centralized team, ext)

Additional Responsibilities:

  • Provide key insights and analytics for CCLM

  • Support and process management multiple tech enablement project

  • Provide operation support for CCLM

  • Collaborate with COE team for data collection and enhancements to tableau reporting

  • Identify and develop relationships with decision-makers within client organizations to influence program management and growth.



  • Detailed Oriented

  • Advanced skills in Excel and PowerPoint

  • Superior project management skills and ability to work in a complex matrix and fast paced environment

  • Excellent communication skills (written and verbal) with ability to interact directly with clients

  • Analytic mindset, ability to manipulate large data set and interpret insights

  • Familiarity of Tableau, creating Tableau reporting packages highly preferred

  • Familiar with Sales Force, creating reports, dashboards, ext

  • Ability to build relationships, influence, and negotiate externally and internally

  • Passion, a Will to Win, take initiative, and drive business results

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

Visa Sponsorship: Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

Job: Sales

Primary Location: US-Arizona-Phoenix

Schedule Full-time

Req ID: 21022357