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CBRE Sr Program Manager, Workplace Experience Technology in Phoenix, Arizona

Sr Program Manager, Workplace Experience Technology

Job ID

20293

Posted

09-06-2021

Service line

GWS Segment

Role type

Full-time

Location(s)

Phoenix - Arizona - United States of America, Scottsdale - Arizona - United States of America

JOB SUMMARY

The purpose of this position is to provide program management from medium to large, complex, cross- functional projects and programs. This position is responsible for development, implementation, performance management and continuous improvement of key client initiatives in areas of workplace experience and technology.

Characteristics of responsible projects/programs:

Complexity: Medium to Large Risk: Medium to Large

Duration: Short term: 6 - 12 months Value: Typically > $100k USD Geography: National/Regional/Global

Oversees a Team Responsible for Ongoing support

ESSENTIAL DUTIES AND RESPONSIBILITIES

Leads medium to large, complex cross-functional projects and programs end-to-end using a formal PMO process. Facilitates the development of a charter and integrated timeline. Ensures that all functions remain on schedule and that issues get escalated and resolved and that the program is completed successfully.

Collaborates with client to assess needs and sets priorities for the delivery of key initiatives.

Facilitates meetings to review active and pending projects (project pipeline). Collaborates with core team to develop solutions and lead project team(s) through implementation and completion.

Manages internal and external relationships in support of program(s); may contract and manage vendors.

May provide consultation on complex medium to large scale projects that integrate into an organized program.

Creates, maintains & distributes routine PMO reports, including status reports and updated Gantt charts.

Drives the change management activities for successful adoption and utilization of the process/tool being implemented through gathering customer feedback, researching industry trends / best practices and recommending enhancements.

Responsible for ongoing support and reporting related to the tool and/or process.

May manage/oversee a team responsible for ongoing support of the tool and/or process.

Serves as the primary client contact and escalation point for any staffing, bandwidth or delivery issues.

Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

Provides formal supervision to individual employees within single functional or operational area.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

Bachelor's degree (BA/BS) from 4-year college or university is preferred. Minimum six years of related experience. Prior Supervisory experience preferred.

CERTIFICATES and/or LICENSES

PgMP (Program Management Professional) or PMP (Project Management Professional) certifications preferred.

COMMUNICATION SKILLS

Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.

FINANCIAL KNOWLEDGE

Requires in-depth knowledge of financial terms and principles. Ability to calculate complex figures. Ability to forecast and prepare budgets. Conducts financial/business analysis including the preparation of reports.

REASONING ABILITY

Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment. Draws upon the analysis of others and makes recommendations that have a direct impact on the company.

OTHER SKILLS and/or ABILITIES

Strong process skills, negotiating, decision-making and analytical skills are necessary. Demonstrated ability in project management processes, tools and techniques.

Ability to build and maintain effective professional/client relationships. Intermediate skills with Microsoft Office Suite including MS Project.

SCOPE OF RESPONSIBILITY

Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results. Responsible for setting department deadlines. Errors in judgment may cause long-term impact to co-workers, supervisor, department and/or line of business.

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

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