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Lumen Sr Manager Digital Marketing - Work from Home in Phoenix, Arizona

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

The Customer Success Marketing Team at Lumen delivers data-driven campaigns to help our customers digitally transform and achieve their critical business objectives. We are a team of data-driven and passionate professionals, grounded in providing a differentiated, “customer-first” experience.

We are looking for a results-driven Digital Marketing Manager to lead the strategy, execution and measurement of the Customer Success Team’s Digital First efforts. In this role, you will bring a start-up company and creative mindset to this amazing team to help to deliver outstanding and highly impactful digital campaigns.

The Main Responsibilities

  • Manage a team of digital marketing specialists, driving the development and execution of intent- driven, Digital First Campaigns

  • Partner with cross-functional teams including Product and Corporate Marketing and across Customer Success Marketing to deliver strategic integrated digital campaigns including landing pages, display advertising, paid social and outbound emails.

  • Evaluate, select and oversee all paid media and creative agency relationships in the development of banner advertising and premium content, including infographics, videos and eBooks

  • Track and measure program performance against industry benchmarks and desired outcomes in support of customer retention and development efforts

  • Manage the team’s annual digital budget in close collaboration with finance to maximize return on investment

What We Look For in a Candidate

  • MBA in Marketing preferred

  • 10+ years of telecommunications technology and/or IT marketplace experience required

  • 3-5 years of experience managing people directly required

  • 2-3 years of agency experience preferred

  • Demonstrated ability to develop, execute and track integrated digital ABM campaigns throughout the customer journey

  • High energy, self-motivated with strong organizational, interpersonal and writing skills

  • Exceptional presentation skills, including ability to create and deliver compelling PowerPoint presentations to executive audiences

  • Ability to juggle multiple projects with conflicting deadlines in a fast-paced environment, from concept to deliverable, on time

  • Strong understanding of A/B testing, buyer personas, buyer’s journeys, lead nurturing and marketing/sales automation platforms, including Salesforce and Marketo

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 253793

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

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This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. ( We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range

Salary Min :


Salary Max :


This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.