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Freedom Mortgage Servicing Correspondence Supervisor - Remote in Phoenix, Arizona

Servicing Correspondence Supervisor - Remote

  • Job ID: 10948

  • Functional Area: Servicing

  • Employment Type: Full Time

  • Location: Phoenix, AZ

  • Department: Correspondence

  • Relocation Provided: No

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Position Description:

The Servicing Correspondence Supervisor is responsible for the oversight of outbound letters, ensuring all required letters and disclosures created by Freedom Mortgage Corporation are appropriately maintained within the Servicing system of record. Will monitor the lettering process to ensure compliance with Freedom Policies and Procedures.

  • Provide recommendations for improvement based on observation, data analysis, review of departmental exception report findings and evaluation of departmental workflow

  • Responsible for ensuring data integrity, Freedom look and feel, and that letters are compliant with federal and state regulations

  • Document and prioritize change management requests related to regulatory requirements or business needs

  • Act as a liaison between Legal Compliance, local counsel, internal business partners, and Information Technology

  • Develop and implement effective policies and procedures to ensure timely, accurate, cost-effective and excellent service to our customers

  • Develop and implement process controls to ensure lettering accuracy and data integrity

  • Assist with monthly process reviews (audits and exams)

  • Accurately assess strengths and development needs of employees including timely and specific feedback and performance management


    Bachelor's Degree from a four (4) year college or university; or five (5) to eight (8) years related experience and/or training; or equivalent combination of education and experience. #CB #LI-EE1

    Founded in Mount Laurel, NJ in 1990, Freedom Mortgage has since grown into one of the largest and fastest-growing privately owned full-service residential lenders in the USA. Licensed in all 50 states, Washington D.C., Puerto Rico and the Virgin Islands, Freedom Mortgage has over 5000 employees nationwide, proudly servicing $225.6 billion, and is still growing.

Our mission is to foster homeownership in America. Freedom is a leader in VA mortgage lending and is one of the mortgage industry’s largest philanthropic supporters of the USO and military families through its Team Freedom Cares philanthropic arm.

Locations include suburban Philadelphia and Fishers, IN, two regions where we were named Top Workplaces. We also have large operating centers countrywide, including these desirable markets: Beaverton , OR; Boca Raton, FL; Columbia, MD; Jacksonville, FL; Melville, NY; Plano, TX; San Dimas, CA; Tempe, AZ; Troy, MI and Woodbridge, VA.

If you seek a sense of community, top training, opportunity for advancement, a comprehensive benefits package and reward and recognition program, look no further.

Freedom Mortgage Corporation is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, gender, sexual orientation, national origin, or their status as a protected veteran or an individual with disabilities. Local applicants encouraged to apply. Employment contingent upon successful completion of background investigation. Smoke-free workplace. Drug-free work environment. Excellent benefits package including medical, dental, vision and 401(k). All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search. LENDER NMLS ID:2767

Equal Opportunity Employer- Minorities/Females/Disabled/Veterans