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Cigna Senior Patient Access Center Advocate- Work from Home, AZ in Phoenix, Arizona

Job Location: Arizona work from home

Summary

Create exceptional patient experiences. Create relationships with customers. Join a high-performing team. The Senior Patient Access Advocate is an integral member of Cigna Medical Group’s multi-disciplinary care team who functions under the direction and supervision of a registered nurse and/or licensed physician supporting patient calls and inquiries. The position provides professional, courteous, and friendly assistance to our customers.

Responsibilities

What you’ll do:

  • Schedule appointments accurately. Meets and exceed patient needs by asking questions to determine the best scheduling solution. If necessary, speaks with clinician to ensure timely access.

  • Verify patient coverage and eligibility, complete appropriate paperwork, schedule appointments, update patient chart, obtain external referral appointment dates and medical records, and assist with MyChart portal questions.

  • Answer telephone in compliance with departmental procedures and quality metrics. Determine nature of call and routes appropriately and ensures the call is responded to promptly. Obtain detailed information in messages and documents in the Electronic Health Record.

  • Provide clear and all-inclusive documentation of all outreach attempts and conversations to completion in the appropriate designated area provided through CMG

  • Work hours: 8:30am- 5:00pm

Qualifications

What you need to do the job:

  • High school degree preferred, or 1+ years minimum related experience

  • One year customer service and PC skills required, particularly experience working with Microsoft Office Suite (Outlook, Word, Excel, Powerpoint)

  • One year customer service in health care, typing, and scheduling application experience preferred.

  • Ability to convey information to customers in a warm, clear, concise manner.

  • Demonstrates positive customer service behaviors.

  • Medical terminology preferred.

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

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