Realogy Holdings Corporation Senior Manager Engagement Strategy - Remote in Phoenix, Arizona
Senior Manager Engagement Strategy - Remote
Senior Manager, Engagement Strategy - Remote
The Senior Manager, Engagement Strategy will be a remote based position reporting to the Director of Consumer Programs and is responsible for driving agent awareness and adoption of our RealVitalize program. The candidate will work collaboratively across our field sales organization and shared services functional teams to ensure we effectively address key challenges, leverage opportunities and implement viable solutions to drive program adoption. The successful candidate will bring experience and passion for a blend of project leadership, customer service, training, marketing & communication to drive agent awareness, developing & implementing adoption strategies, and turning feedback into actionable program enhancements.
This role is 100% remote.
Adoption Strategies. This position will be the leader of adoption strategies for the RealVitalize program and as such will be responsible for designing, creating, and executing on the adoption activities they have identified. The program has large growth goals and the implementation and iteration on adoption strategies will be key to achieving those goals.
Customer Service & Training. Point of contact for the customer service team supporting the program. Will triage escalations and give direction to the team where needed. Work with the customer service team to identify frequently asked questions and develop strategies for building awareness around those concerns. Responsible for the creation of training assets and training the trainer, point of contact for brand & partner trainers
Field & Brand Engagement. Responsible for managing stakeholder relationships across brands and field leadership, including setting goals for adoption, developing plans to partner with stakeholders on engagement activities, leading field leadership trainings and workshops, and problem solving on questions and concerns that arise.
Marketing & Communications. Partner with marketing and communication teams to build campaigns, marketing assets, program communication updates, contests, etc. to drive awareness and adoption of the program.
Product Feedback Loop. Work with program team to collect, quantify and communicate product-related challenges to be considered in program design and engineering in future development. Translate qualified user insights into product solutions.
Project Management & Presentations. Create work plans to be used individually, and with internal and external partners to drive clear goals, timelines & deliverables. Create presentations that summarize key points in program updates & performance and future planning.
Bachelor’s degree preferred, minimum of 5 years relevant experience
Real Estate experience preferred.
Strong problem-solving skills and the ability to design, structure, and lead projects.
Excels at building relationships with internal stakeholders and external partners; ability to effectively interface with and influence executive levels.
Must be able to operate well under ambiguity, have a desire to grow, and respond well to feedback.
Strong knowledge of project management methodologies.
Excellent oral and written communication and presentation skills required.
Experience excelling in a highly matrixed environment with ability to work across multiple business units, a plus.
Ability to travel up to 10% of the time (once travel is safe again).
Realogy Holdings Corp. at http://www.realogy.com/ (NYSE: RLGY) is the leading and most integrated provider of U.S. residential real estate services, encompassing franchise, brokerage, and title and settlement businesses as well as a mortgage joint venture. Realogy’s diverse brand portfolio includes some of the most recognized names in real estate: Better Homes and Gardens® Real Estate at https://www.bhgre.com/ , Century 21® at https://www.century21.com/ , Coldwell Banker® at https://www.coldwellbanker.com/ , Coldwell Banker Commercial® at https://www.cbcworldwide.com/ , Corcoran® at https://www.corcoran.com/ , ERA® at https://www.era.com/ , Sotheby's International Realty® at https://www.sothebysrealty.com/eng . Using innovative technology, data and marketing products, best-in-class learning and support services, and high-quality lead generation programs, Realogy fuels the productivity of independent sales agents, helping them build stronger businesses and best serve today’s consumers. Realogy's affiliated brokerages operate around the world with approximately 190,000 independent sales agents in the United States and more than 112,000 independent sales agents in 113 other countries and territories. Recognized for nine consecutive years as one of the World’s Most Ethical Companies , Realogy has also been designated a Great Place to Work at https://www.realogy.com/news/2019/05/28/realogy-earns-great-place-to-work-designation-for-second-consecutive-year and one of Forbes’ Best Employers for Diversity at https://www.realogy.com/news/2020/01/21/realogy-named-to-forbes-2020-best-employers-for-diversity-list . Realogy is headquartered in Madison, New Jersey.
At Realogy, diversity fuels success – for our company and for our employees. We strive to be the preferred company for diverse talent, committed to creating an inclusive environment that encourages everyone to succeed. We pursue talent – strategic thinkers who are eager to innovate, focused on execution and accountable for results. We value diversity – respecting backgrounds, cultures, perspectives.
You’ll find our commitment to diversity reflected in our achievements:
Forbes 2020 Best Employers for Diversity.
Recognized on the 2020 Human Rights Campaign Corporate Equality Index .
Recognized for gender diversity on our board of directors by Executive Women of New Jersey and Women’s Forum of New York.
First residential real estate company to endorse the Equality Act and fully support H.R. 1447 amending the Fair Housing Act to include LGBTQ+ as protected classes.
With diversity, we succeed together. We hope you’ll join us.
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