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Travelers Senior Engineer - Microsoft 365 Teams in Phoenix, Arizona

Company Summary

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job CategoryTechnology

Target Openings1

Job Description SummaryTravelers is seeking an experienced Workspace Engineer that will drive the technical implementation and support of Microsoft Office 365. Responsibilities include management of all Microsoft 365 services including Teams, SharePoint Online, OneDrive, Exchange Online and tenant administration. This role requires a Microsoft 365 subject matter expert across all features and services. This individual must have hands-on design, implementation and support experience around the major dependencies of Microsoft 365 solutions. This candidate should be forward-thinking and have excellent engineering skills coupled with the ability to communicate effectively with colleagues and customers. Must be able to develop and/or implement large, complex technology solutions and ensure the operation, monitoring, maintenance, and improvement of critical IT systems for our internal customers.

Responsibilities

  • Engineer and support all aspects of Microsoft 365 platform, including Teams, SharePoint Online, OneDrive and Exchange Online

  • Manage and support the migration of Skype for Business to Microsoft Teams for Audio/Video Conferencing and Voice

  • Manage and support the migration of Exchange on premise to Exchange Online

  • Deliver expert consulting, design and engineering support to customers across multiple Unified Communication and Collaboration products

  • Interface directly with the end users, project teams and 3rd parties to provide support

  • Work closely with other technology teams to develop and maintain a reliable, secure and supportable unified communications and collaboration ecosystem

  • Troubleshoot and resolve complex technical problems

  • Partner with Operations Teams to develop and maintain a proactive monitoring and alerting system for all M365 services

  • Align, engage and coordinate activities across Cyber, Legal/Compliance, and other Infrastructure teams on program deliverables

  • Provide knowledge transfer to operations and support teams

  • Engineer solutions in coordination with business and security teams around Azure Information Protection, DLP, retention policies, legal holds, and conditional access

  • Coordinating customer expectations according to product capabilities and align to internal processes and solutions

  • Deliver reporting and trending information across the companies unified communication platforms, providing periodic management updates on progress, escalations

  • Participate in multiple aspects of delivery life-cycle which includes technical design, implementation, documentation, testing, deployment and support of Unified Communication technologies.

  • Stay up to date with Microsoft's roadmap and align without client's technical roadmap

Qualifications

  • Subject matter expert for Microsoft 365 services, including Teams, Sharepoint, OneDrive and Exchange Online

  • Subject matter expert for Skype for Business (including Enterprise Voice) and Exchange, and experience with migrations to Microsoft 365

  • Hand’s on experience with Microsoft 365 tenant configuration (MS Teams, Exchange Administration, etc.) using various deployment scenarios and hybrid/interoperability setup

  • Experience deploying and configuring Skype for Business Enterprise Voice as well as integration with Exchange/Office 365 Unified Messaging

  • Understanding of Active Directory, Azure Active Directory, and Active Directory Federation Services (ADFS)

  • Familiarity with Microsoft 365 User, license, and group management

  • Familiarity with security components specific to Azure Information Protection (AIP), Data Leakage Prevention (DLP), Advanced eDiscovery and Conditional Access capabilities.

  • Experience deploying and configuring Exchange, Mass Mail Solutions, MS SharePoint, and related Collaborative Products

  • Solid overall Microsoft skills

  • Scripting Skills and Knowledge in support of M365 management (JavaScript, Ruby, PowerShell, Python)

Minimum Qualifications

  • A bachelor’s degree in Computer Science or a related field, or its equivalent in work experience, plus five years of experience in Technology required;

  • Alternatively, a Master's degree in CS or a related field and three years of work experience in Technology

Education, Work Experience, & Knowledge

  • Ten years of experience in Technology preferred.

  • Three years of experience as a technical lead preferred.

  • Advanced knowledge of infrastructure technologies such as Network, Database, Server, Storage etc. preferred.

Job Specific Technical Skills & Competencies

  • Subject matter expert: Unified Communications and Collaboration platforms, specifically Microsoft 365 Teams, Sharepoint, OneDrive, Skype for Business and Exchange

  • Broad and deep knowledge of Microsoft technologies

  • PowerShell Scripting

  • Knowledge of Zoom and Box a benefit

Environmental / Work Schedules / Other

  • Operates standard office equipment (Frequency)

  • Sitting (can stand at will) (Frequency)

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

If you have questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

  • Travelers has 30,000 employees in the United States, Canada, the United Kingdom, Ireland and Brazil. >> Explore life at Travelers.

  • We have 8 diversity networks, employee-led organizations dedicated to fostering the development and success of our employees. >> Discover diversity and inclusion.

  • Employees and their eligible family members – including spouses, domestic partners and children – are eligible for coverage from the first day of employment. >> Explore benefits.

  • Travelers has been recognized by organizations such as Forbes, Human Rights Campaign Foundation, and Military Times. >> Read more about recognition.

  • Our employees are valuable assets to their hometowns, giving more than 100,000 hours of their time toward important causes each year. >> Learn about community involvement.

  • Imagine other opportunities here.

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