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American Express Senior Engineer - Cloud Operations (Java/Agile/Automation) in Phoenix, Arizona


You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible - and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.


This highly skilled Site Reliability Engineer will focus on providing technical expertise, education, and tooling to ensure the highest level of reliability and availability for Network Modernization Platform (NeMo). Their outstanding technical and interpersonal skills will be utilized while providing consultation and strategic recommendations to quickly assess and remediate complex availability issues. This individual will also drive automation and efficiencies to increase quality, availability, and security the NeMo platform.

Organizational Context

This is a Technical individual contributor role within the NeMo Infrastructure SRE Team that works seamlessly with technology, business, and development partners to ensure efficiencies in increasing quality, availability, and security to the NeMo platform. Works individually and with teams to drive reliability goals and objectives.



  • Bachelor’s Degree in related field preferred; Relevant industry experience can substitute

  • 6 years of engineering and/or architecture experience in a complex environment, such as: large scale web infrastructure or development team

  • Experience implementing automated solutions for both complex and routine matters

  • Experience in a broad range of software development and operations technologies such as Infrastructure, virtualization, load balancing, containers, JVM’s, web servers, application debugging, queueing technologies, caching technologies, databases (RDBMS and NoSQL), routing and switching, etc.

  • Experience in high transaction volume OLTP sites or the Financial Services industry is preferred


  • Knowledge of DevOps related practices such as CI/CD, Canary Pushes/ Blue-Green deployments, Software Defined Infrastructure, and tools, etc.

  • Ability to guide and implement the scripting or development of production support tooling that can be leveraged by your team and others.

  • Understanding of multi-tier application architectures and related development technologies in support of service virtualization and API implementation/support

  • Ability to write and build code and/or interpret and understand code

  • Ability to assess logging and understanding value

  • Knowledge and understanding of the SDLC principles and key controls

  • Understand problem and incident management processes

  • Working knowledge of operations to include certificate management, firewall rules, websites, XaaS, load balancer configuration, website virtualizations (VM’s and containers), etc.

  • Knowledge of financial industry standards and business practices

  • Large scale application support experience

  • Experience working with platform enablement technologies; Consul, Vault, Kafka, etcD, Elastisearch, Prometheus, Edge Envoys

  • Knowledge of configuration management, release automation, and orchestration technologies

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

Job: Technology

Primary Location: US-Arizona-Phoenix

Schedule Full-time

Req ID: 21013148