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LiveRamp Senior Customer Success Operations Analyst in Phoenix, Arizona

Senior Customer Success Operations Analyst at LiveRamp

Phoenix, Arizona, United States

LiveRamp is the leading data connectivity platform. We believe connected data has the power to change the world. Our platform powers insights and experiences centered around the needs of real people, and in ways that keep the Internet open for all. LiveRampers thrive on building together with curiosity and humility—and have a good bit of fun along the way. We’re always looking for smart, kind, and creative people to grow our team and impact.

Mission: LiveRamp makes it safe and easy for businesses to use data effectively.

This position within Sales Operations will focus on managing the Sales Stack for our Customer Success Organization here at LiveRamp. This role enables you to have significant business impact through involvement in Salesforce and Gainsight development, process improvements, reporting, forecasting, and other highly visible projects.

For this role, we’re looking for someone who is looking to grow in their Sales Operations career. You will be actively working on your own projects to improve the sales stack by carefully gathering requirements, understanding the pain-points and putting a solution in place to drive effective change. This position will also serve as a front line person to our stakeholders as they develop more familiarity with our instance.

You will:

  • Streamline existing Sales and Sales Support Processes for the Customer Success Organization

  • Perform project-based-work on an on-demand basis for the above departments

  • Create Salesforce & Gainsight dashboards for the above departments

  • Maximize functionality of our renewal and client health processes

  • Maintain consistent global standards for our data

  • Scope and design functional needs for Salesforce and Gainsight development projects

  • Assist the team in maintaining our Sales Support alias and Slack Channels

  • Ownership of Account Data, Renewal Data, Account Planning Data & CS Case Support Data

  • Ownership of Gainsight and the implementation of our CSAT program

Your team will:

Help us scale the business by building carefully thought-out processes and reducing future technical debt. The team is laser focused on transforming our instance of Sales Cloud to a best-in-class system.

About you:

  • Minimum 5-7 years relevant Sales Operations experience

  • Strong problem solving and collaboration skills required

  • Experience defining and implementing sales processes, procedures and policies

  • Business familiarity with SaaS companies

  • Salesforce project-based experience

  • Salesforce reporting experience

  • Gainsight experience

Bonus Points:

  • AdTech Experience a Plus.

  • Experience presenting projects to diverse stakeholders and integrating feedback to future development needs.

Benefits:

  • People: Work with talented, collaborative, and friendly people who love what they do.

  • Fun: We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues.

  • Work/Life Harmony: Flexible paid time off, options for working from home, and paid parental leave.

  • Whole Health Package: Medical, dental, vision, and disability insurance. Plus mental health support (via Talkspace) and a fitness reimbursement up to $100 per month.

  • Savings: Our 401K matching plan—1:1 match up to 6% of salary—helps you plan ahead (U.S. LiveRampers)

  • RampRemote: A comprehensive office equipment and ergonomics program—we help you set up your home office (Home-based LiveRampers)

  • Location. Work in the heart of San Francisco!

More about us:

LiveRamp’s mission is to connect data in ways that matter, and doing so starts with our people. We know that inspired teams enlist people from a blend of backgrounds and experiences. And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong. Connecting LiveRampers to new ideas and one another is one of our guiding principles—one that informs how we hire, train, and grow our global team across nine countries and four continents. Click here (https://liveramp.com/about/diversity-inclusion-belonging/) to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp.

LiveRamp is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status. Qualified applicants with arrest and conviction records will be considered for the position in accordance with the San Francisco Fair Chance Ordinance. This position requires proof of Covid-19 vaccination due to the nature of work (i.e. required travel, etc.). California residents: Please see our California Personnel Privacy Policy (https://liveramp.com/privacy/california-personnel-privacy-policy/) for more information regarding how we collect, use, and disclose the personal information you provide during the job application process.

To all recruitment agencies: LiveRamp does not accept agency resumes. Please do not forward resumes to our jobs alias, LiveRamp employees or any other company location. LiveRamp is not responsible for any fees related to unsolicited resumes.

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