PetSmart, Inc. Senior Applications Analyst - POS and store systems in Phoenix, Arizona
About the Team
It’s an exciting time in technology, and that buzz is felt throughout PetSmart! We are continuing to grow at a faster pace and we want to continue to provide best-in-class experiences for pets and pet parents. Our IT team has 4 different departments: Information Security, IT Service Delivery, Business Enabling Systems, and IT Commerce & Customer Engagement.
Whether it’s online or in our stores, the work that the IT team does is instrumental in PetSmart’s success. We have a strategic and actionable plan underway and are looking for associates who are just as excited about it as we are.
About the Job
How this role will make an impact:
This senior position leads, manages and executes entire lifecycle of a product line from strategic planning to tactical activities. In this position, you will identify, define, analyze, prioritize, test, and refine the technology platform requirements, and work with cross functional IT and business teams to deliver the final product. The role will work directly with our various internal and external stakeholders - business partners, IT teams and external vendors - to ensure successful translation of those requirements into solutions.
Your goals and responsibilities will include:
Support the creation of business requirements and functional design specifications. Identify gaps between business requirements and application capabilities and recommend options.
Actively engages with a team of developers, architects, and analysts in delivering business requirements, technical requirements and testing for the implemented functionalities. Work closely with the business throughout the project to ensure solution meets business needs.
Understands the business operations in detail; knowledgeable of current and possible future practices, trends, and information affecting multiple business functions and aspects of how they relate to other areas.
Ensures the appropriate IT teams are engaged in the solution so all effected systems are included. Influences technical solution. Identifies gaps between technical solution/application capabilities/business requests and negotiates resolution.
Guide vendor partners to ensure deliverables are high quality, on time, and meet the business needs. Ensure that proposed system changes are supported by application vendor. Evaluate, coordinate and/or applies vendor package and software tool upgrades and patches.
Ability to engage business and extract requirements that may or may not be stated directly. Ability to resolve issues quickly and accept responsibility for the resolution.
Support creation and implementation of the quality assurance strategy, approach, and detailed plan. Create and execute test plans, cases and scripts; establish and manage acceptance criteria, identifies defects and works to a resolution with developers and business teams.
Lead and manage small projects autonomously under the direction of the Technical Product Manager
What you’ll bring to the table:
Bachelor’s degree - Math, Science, Computer Science, or Business preferred or equivalent work experience.
Minimum 5+ years of experience in analyzing, designing, configuring and implementing complex applications and integrating vendor packages; played a significant role in leading or managing medium to large projects.
Strong experience implementing/upgrading Point of Sale systems and payment processing solutions
Previous retail background in store systems
Experience for managing vendors to deliver components of projects
Very strong analysis/troubleshooting skills, strong partnering/relationship building skills
Strong understanding of the Software Development Lifecycle
Experience with business modeling and requirements management tools, as well as knowledge of project management and application implementation methodologies
Experience working on projects involving the implementation of 3rd party software solutions
NICE TO HAVES:
Understanding of APIs and modern technology architecture
Experience with supporting Marketing and Loyalty business teams
Experience with other retail platforms, eComm, Mobile Apps, Delivery/Curbside Pick Up, Promotion Engines, etc
About the Culture
Our home office offers outstanding amenities in a fun and rewarding workplace including:
Pet friendly environment, bring your pets to work!
A work-life balance and family events such as movie nights, art events and holiday festivals
“Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers
“Sit & Stay” Café serving fresh breakfast and lunch options
Starbucks cart—productivity at its finest!
“Lil’ Paws” learning center and onsite daycare facility
Volunteer events with PetSmart Charities
Learn more about #Life A tPetSmart here: https://www.lifeatpetsmart.com/life-at-petsmart/
Check out Associate stories and share in some celebrations at PetSmart: https://www.blog.lifeatpetsmart.com/
Explore PetSmart Benefits here: https://benefits.petsmart.com/
Learn more about #LifeAtPetSmart in the IT space from our team members: https://www.blog.lifeatpetsmart.com/it
This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided a copy of a job description for the actual position you are hired in to. PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disabilty, as well as any other characteristic protected by federal, provincal or local law. Applicants must be over the age of 18. The employer will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.