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PetSmart, Inc. Senior Application Analyst in Phoenix, Arizona

About the Team

It’s an exciting time in technology, and that buzz is felt throughout PetSmart! We are continuing to grow at a faster pace and we want to continue to provide best-in-class experiences for pets and pet parents. Our IT team has 4 different departments: Information Security, IT Service Delivery, Business Enabling Systems, and IT Commerce & Customer Engagement.

Whether it’s online or in our stores, the work that the IT team does is instrumental in PetSmart’s success. We have a strategic and actionable plan underway and are looking for associates who are just as excited about it as we are.

About the Job

Applications Analyst, Merchandising Applications

The Senior Application Analyst will focus on supporting various big and small projects utilizing various Merchandising Applications. In this position, you will identify, define, analyze, and refine the requirements. The role will work directly with our various internal and external stakeholders - business partners, IT teams and external vendors - to ensure successful translation of those requirements into solutions.


  • Demonstrate strong analytical and problem-solving skills to propose solutions to complex business requirements.

  • Creates of business and functional design specifications. Identifies gaps between solution design and application capabilities and determines alternatives.

  • Demonstrate strong understanding of various business processes within Merchandising, Retail, Digital and e-Commerce business areas.

  • Gather and implement business driven requirements based on the given standards.

  • Work closely with the Project Lead, Architect, and the Development team to ensure solution meets business needs

  • Ensures detailed technical requirements are captured from appropriate IT teams. Influences technical solution. Identifies gaps between technical design system/application capabilities and negotiates resolution.

  • Partner with Test Team to facilitate the creation and execution of test plans, test cases and automation scripts; establish and manage acceptance criteria, participates in the identification of defects and works to resolution with Developers and business teams.

  • Partner with Test Lead to oversee testing for the implemented functionalities and support all test phases.

  • Participates in regular dialogue with business partners to help understand and shape ongoing operational requirements, issues, and opportunities for improvement.


  • Minimum 5+ years of experience in SAP ERP systems with analyzing, designing, configuring, and implementing complex business processes and integrating with other systems.

  • Experience with SAP SD and MM Modules. Experience with SAP IS-Retail is preferred.

  • Strong exposure to Retail industry. Preferably experience with both ‘brick and mortar’ and e-commerce.

  • Strong experience working with Article, Site, Customer, Vendor, and other Retail master data.

  • Experience working with Merchandising and Retail applications like BlueYonder Products

  • Experience with SDLC utilizing both Agile and Waterfall methodologies.

  • Very strong analysis/troubleshooting skills, strong partnering/relationship building skills.

  • Should be customer-oriented, mission focused, and a quick learner.

  • Work well within a team setup and helps build a positive team environment.

  • Excellent verbal and written communication skills and the ability to work with and through others to resolve issues.

  • Should be very good at analyzing and documenting both technical and functional requirements.

  • Good experience with meeting facilitations and organizing solution design sessions.

  • Should be highly quality conscious and result oriented.


  • Experience with S/4 HANA Retail.

  • Experience with ARIS flow diagram is preferred.

  • Experience with Manhattan OMS and Salesforce Demandware Applications.

  • Knowledge of ABAP Programming.

  • Experience with test automation

About the Culture

Our home office offers outstanding amenities in a fun and rewarding workplace including:

  • Pet friendly environment, bring your pets to work!

  • A work-life balance and family events such as movie nights, art events and holiday festivals

  • “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers

  • “Sit & Stay” Café serving fresh breakfast and lunch options

  • Starbucks cart—productivity at its finest!

  • “Lil’ Paws” learning center and onsite daycare facility

  • Volunteer events with PetSmart Charities

  • Learn more about #Life A tPetSmart here:

  • Check out Associate stories and share in some celebrations at PetSmart:

  • Explore PetSmart Benefits here:

  • Learn more about #LifeAtPetSmart in the IT space from our team members:

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided a copy of a job description for the actual position you are hired in to. PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disabilty, as well as any other characteristic protected by federal, provincal or local law. Applicants must be over the age of 18. The employer will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.