Aston Carter Remote Contact Tracer in Phoenix, Arizona
• Make outgoing calls to those identified to have had contact with an individual who tested positive for COVID-19 in accordance with all performance standards, policy and procedures, and protocols. • Answer incoming return calls from individuals who have been contacted about possible exposure to an individual who has tested positive for COVID-19. • Transfer/refer citizens to appropriate entities according to the established guidelines. Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate. • Escalate calls or issues to the appropriate designated staff for resolution as needed. Track and document all inquiries using the applicable systems. • Facilitate translation services for non-English speaking callers according to procedures • Attends meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems. • Meet key performance metrics. • Respond effectively to all forms of inbound and outbound contacts, provide responses to questions, and in specific instances, refer callers to the appropriate supervisor, county, or state agency representatives for service and/or when problems or concerns occur. • Investigate and resolve complex and escalated issues resulting from multiple channels • Complete research of individual contact history and properly document findings. • Maintain updated knowledge of the program including its policies and procedures. • Participate in special projects, as assigned. • Responsible for adhering to established safety standards. • Must be able to remain in a stationary position for an extended period of time. • Perform other duties as assigned by management.
customer service, Outlook, Admin, Outbound Calls
Top Skills Details:
customer service,Outlook,Admin,Outbound Calls
Additional Skills & Qualifications:
• 6 months to 3 years of customer service or related experience • Strong data entry and telephone skills • Excellent organizational, interpersonal, written, and verbal communication skills • Ability to perform comfortably in a fast-paced work environme
About Aston Carter:
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email email@example.com (%firstname.lastname@example.org) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.