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ICF Consulting Group, Inc. Principal ServiceNow ITBM Developer (Remote) in Phoenix, Arizona

We are open to supporting 100% remote work anywhere within the US.

ICF’s IT modernization division of ICF is seeking a Principal ServiceNow ITBM Consultant with a strong functional background in Project and Portfolio Management, Demand Management and Ideation, Resource Management, and Application Portfolio Management.

The Work

At ICF, our ServiceNow Developers help support the mission, business, service, and operational needs of our customers. ICF’s ServiceNow Developers work on a wide variety of different programs that support diverse customer mission areas. We build solutions that support citizen services - such as systems that help detect fraud, waste, and abuse across federal programs, systems that help facilitate wireless spectrum auctions, and systems that support citizen engagement with regulatory and rulemaking processes - all using the ServiceNow platform. We also support new and novel employee services across our portfolio - such as improving employee's access to Human Resources business functions, our customer's business management, and stakeholder engagement capabilities, as well as core service and operations management needs of business stakeholders.

Position Responsibilities:

  • Formulates and defines system scope and objectives.

  • Prepares detailed specifications for programs.

  • Responsible for program design, coding, testing, debugging, and documentation.

  • Technical knowledge and responsibility of all phases of applications systems analysis and programming.

  • Understands the business or function for which the application is designed.

  • Instructing, directing, and checking the work of other technical team members.

  • Full Stack Developer Engineer who can handle all the work of databases, servers, systems engineering, and clients. responsible for front and back-end web development.

  • Experience with programming languages and databases including PHP, HTML, CSS, JavaScript

    Required Skills:

  • 2+ years of experience developing on the ServiceNow platform.

  • 5+ years of IT application system experience in technology solution delivery.

  • Experience with platform customization in relevant delivery platforms

  • Experience should include scripting, integrations, platform configuration, design, Service Portal customization, and deployment.

  • Experience developing and customizing core ITBM applications such as Ideation, Demand, PPM, Resource Management

  • Experience working and developing with JavaScript - HTML5, Jelly, jQuery, and AngularJS.

  • ServiceNow Certified Implementation Specialist and Systems Administration Certified

  • Experience implementing systems using the Agile/Scrum methodology

  • Excellent communication skills.

  • US Citizenship required (required by the federal government for this position)

  • Must be able to obtain Public Trust security clearance.

    Preferred Skills:

  • Administration of a ServiceNow instance including the management of users, groups, and roles, CMS Development, ACLs, business rules, workflows, UI actions, UI policies, dictionary, and catalog items Orchestration and Discovery experience a plus.

  • ServiceNow Developer Certification is strongly preferred .



Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit to find your next career. ICF—together for tomorrow.

ICF is an equal opportunity employer that values diversity at all levels. (EOE – Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity). For more information, please read our EEO & AA policy ( .

Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law ( and Pay Transparency Statement ( .

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About ICF

ICF (NASDAQ:ICFI) is a global consulting services company with over 7,000 full and part-time employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at